Recalled Product Name/Brand/ID
Toshiba Laptop AC Adapters
Recall Product Images
Potential Risks or Issues
- The laptop AC adapters can overheat and spark, posing burn and fire hazards.
Has Anyone Been Injured?
The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
About the Recall
This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. The AC adapters have date codes between April 2008 through December 2012. They can be identified by the model numbers and serial numbers printed on the AC adapter rating label.
Where to Find Unique Identification of this Product
The unique identification of the recalled product can be found on the AC adapter rating label.
How Many Units Are Affected?
About 15.5 million units of the Toshiba Laptop AC Adapters are affected by this recall. Additionally, about 1.3 million units were sold in Canada.
Affected Batch/Date Range
The affected AC adapters have date codes between April 2008 through December 2012.
Who is the Distributor(s)?
The distributor at the time of sale was Toshiba America Information Systems, Inc. The current distributor is Dynabook Americas Inc., of Irvine, California.
Places Where Recalled Product was Sold
The recalled product was sold at various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.
Where was This Manufactured?
This product was manufactured in China.
Actions for Consumers
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. They can visit https://support.dynabook.com/axx2024 to identify if their AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
Additional Information
For more information about the recall, consumers can contact Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at dba-acadapter2024@dynabook.com, or visit the following links:
Regulatory Compliance
The recall complies with the regulations set by the Consumer Product Safety Commission (CPSC).
How Can I Protect Myself From Falling Victim?
To protect yourself, immediately stop using the recalled AC adapters and follow the instructions provided by Dynabook Americas for a free replacement. Ensure proper disposal of the recalled AC adapter by cutting the power cord and submitting a photo to receive the replacement.
Final Thought
It is crucial for consumers to take immediate action if they own one of the affected Toshiba Laptop AC Adapters. The risk of burn and fire hazards associated with these adapters necessitates their replacement to ensure safety.
