Recalled Product Name/Brand/ID
ZLINE 30-inch, 36-inch and 48-inch RG gas ranges
Recall Product Images
Potential Risks or Issues
- The oven of the gas ranges can emit dangerous levels of carbon monoxide (CO) while in use, posing a serious risk of injury or death from carbon monoxide poisoning.
Has Anyone Been Injured?
- Before the recall, ZLINE received 44 reports of carbon monoxide emission, including three reports of consumers seeking medical attention. After the recall was announced, ZLINE received 131 reports that the repair was not completed successfully and that the ranges were still emitting dangerous levels of carbon monoxide.
About the Recall
This recall involves the oven compartment of ZLINE gas ranges with model numbers RG30, RGS-30, RGB-30, RG36, RGS-36, RGB-36, RG48, RGS-48 and RGB-48. The ranges were sold in various door colors including black matte, blue gloss, blue matte, DuraSnow, red gloss, red matte and white matte and multiple finishes including stainless steel, black stainless steel and DuraSnow, a cloudy steel finish. The recalled ranges were sold in three sizes, 30 inches, 36 inches and 48 inches. The ZLINE logo is printed on the bottom of the door. The model number is printed on a label on the back of the range. For ranges purchased after 2020, the model number is also printed on a label underneath the right side of the range top, visible when the oven door is open. Only ZLINE gas ranges with these model numbers are included in this recall.
Where to Find Unique Identification of this Product
The model number is printed on a label on the back of the range. For ranges purchased after 2020, the model number is also printed on a label underneath the right side of the range top, visible when the oven door is open.
How Many Units Are Affected?
About 30,000
Affected Batch/Date Range
No specific batch or date range mentioned.
Who is the Distributor(s)?
No specific distributor mentioned.
Places Where Recalled Product was Sold
Best Buy, Lowe’s, The Home Depot, and The Range Hood Store stores nationwide and online at www.bestbuy.com, www.build.com, www.costco.com, www.homedepot.com, www.therangehoodstore.com, www.overstock.com, and www.wayfair.com.
Where was This Manufactured?
China
Actions for Consumers
- All consumers who have an affected range should immediately stop using the oven compartment, even if they have already had their range repaired as part of the prior recall.
- Consumers who have received a repair are being contacted directly by ZLINE with additional information and about the offer of an inspection, a replacement range, or a refund.
- Consumers who have not yet scheduled a repair as part of the recall should contact ZLINE for information regarding available remedies.
- Consumers may continue to use the range tops which are unaffected by the issue.
Remedy Process
These ranges were recalled in January 2023, and consumers were offered a repair. ZLINE is expanding the remedies available to consumers to also include a replacement range or a refund. Consumers who have received a repair are being contacted directly by ZLINE with additional information and about the offer of an inspection, a replacement range, or a refund. Consumers who have not yet scheduled a repair as part of the recall should contact ZLINE for information regarding available remedies.
Additional Information
For more information, consumers can contact ZLINE toll-free at 833-226-1400 from 9 a.m. to 8:30 p.m. ET Monday through Friday, email at rgrecall@zlinekitchen.com or visit www.zlinekitchen.com/recalls or www.zlinekitchen.com and click on the banner at the top of the page.
Regulatory Compliance
No specific regulatory compliance information provided.
How Can I Protect Myself From Falling Victim?
If you own a ZLINE gas range with the affected model numbers, immediately stop using the oven compartment and follow the instructions provided by ZLINE for repair, replacement, or refund.
Final Thought
It is crucial to take this recall seriously due to the potential risk of carbon monoxide poisoning. Make sure to contact ZLINE for the appropriate remedy process to ensure your safety and the safety of your household.
