Recalled Product Name/Brand/ID
Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets
Recall Product Images
Potential Risks or Issues
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
Has Anyone Been Injured?
There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention.
About the Recall
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
Where to Find Unique Identification of this Product
The unique identification code can be found on the bottom of the mug in the gift set.
How Many Units Are Affected? Affected Batch/Date Range
About 440,500 units of the metallic mugs included in the 2023 Holiday Starbucks-branded gift sets are affected by this recall.
Who is the Distributor(s)?
The distributor of the recalled product is Nestlé USA Inc., of Arlington, Virginia.
Places Where Recalled Product was Sold
The recalled product was sold online and in-store at Target and Walmart, and through Nexcom (military retail outlets) nationwide from November 2023 through January 2024.
Where was This Manufactured?
The recalled product was manufactured in China.
Actions for Consumers
Consumers should immediately stop using the recalled mugs and either return them to the place of purchase or contact Nestlé USA for a full refund.
Remedy Process
Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to “Leave Us a Message”, click on “Complaint”, select “Recall” from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form, and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Additional Information
For more information, consumers can contact Nestlé USA at 800-681-1676 from 9 a.m. to 6 p.m. ET Monday through Friday, or visit https://www.nestleusa.com/media/pressreleases/metallicmugrecall or https://www.athome.starbucks.com and click on “Metallic Mug Recall” at the bottom of the page.
Regulatory Compliance
This product recall complies with the regulations set by the Consumer Product Safety Commission (CPSC).
How Can I Protect Myself From Falling Victim?
To protect yourself from falling victim to this product recall, immediately stop using the metallic mugs included in the 2023 Holiday Starbucks-branded gift sets and follow the remedy process outlined above to receive a full refund.
Final Thought
It is important for consumers to be aware of product recalls to ensure their safety and well-being. By following the recommended actions and remedy process, consumers can protect themselves from the potential burn and laceration hazards associated with the recalled metallic mugs.
