Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)
Bugaboo has issued a recall for its Dragonfly Seat Strollers due to an injury hazard. The recall involves the seat that is sold with the strollers, which are comprised of a base on which either a seat or bassinet can be mounted. The seat measures approximately 11.8 inches wide and 22.8 inches long and comes in black, gray, or forest green.
Potential Risks or Issues
The backrest of the seat can move downward when the stroller is in “parent-facing” mode, placing the infant in a negative recline. This can lead to an unrestrained infant tumbling from the seat, posing an injury hazard.
Has Anyone Been Injured?
Bugaboo has received one report in the United States and seven reports in South Korea of the backrest of the seat moving downward during use when in parent-facing mode. Fortunately, no injuries have been reported in the U.S.
About the Recall
The recall includes units with serial numbers beginning with the following numbers: S46012302xxxxxx, S46012303xxxxxx, S46012307xxxxxx, S460123010xxxxx, S460123013xxxxx, S460123015xxxxx, and S46012320xxxxxx. The serial number for the seat can be found on a label affixed to the underside of the seat and on a label affixed to the underside of the chassis of the stroller.
Consumers can check if their unit is included in the recall by visiting the Bugaboo website at https://service.bugaboo.com/s/dragonfly-seat-replacement.
How Many Units Are Affected?
Approximately 1,000 units of the Bugaboo Dragonfly Seat Strollers are affected by this recall. Additionally, about 200 units were sold in Canada.
Affected Batch/Date Range
The affected units were sold from May 2023 through June 2023.
Who is the Distributor(s)?
The distributor of the Bugaboo Dragonfly Seat Strollers is Bugaboo North America Inc., located in New York.
Places Where Recalled Product was Sold
The recalled strollers were sold at children’s specialty stores nationwide and online at www.bugaboo.com.
Where was This Manufactured?
The Bugaboo Dragonfly Seat Strollers were manufactured in China.
Actions for Consumers
Consumers who own the recalled seats should immediately stop using them and contact Bugaboo for a free replacement stroller seat. Bugaboo is reaching out to all known retailers and purchasers directly.
Remedy Process
For consumers affected by the recall, Bugaboo is offering a free replacement stroller seat. Consumers can contact Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT, or email at service.us@bugaboo.com. Additional information can be found on the Bugaboo website at www.bugaboo.com by clicking on “Recalls” at the bottom or top of the page, or by visiting www.bugaboo.com/us-en/productrecalls.
Additional Information
Consumers in Canada can find more information about the recall on the Government of Canada’s recall website.
Regulatory Compliance
Bugaboo is cooperating with the U.S. Consumer Product Safety Commission (CPSC) in conducting this recall to ensure regulatory compliance.
How Can I Protect Myself From Falling Victim?
- Check the serial number of your Bugaboo Dragonfly Seat Stroller to determine if it is included in the recall.
- Stop using the seat if it is included in the recall and contact Bugaboo for a free replacement stroller seat.
- Stay informed about product recalls by regularly checking the CPSC website and other reliable sources.
Final Thought
It is important for consumers to take immediate action if they own the Bugaboo Dragonfly Seat Stroller affected by this recall. By contacting Bugaboo and following the remedy process, consumers can ensure the safety of their infants and prevent any potential injuries.
