Recalled Product Name/Brand/ID
BISSELL Steam Shot Handheld Steam Cleaners
Recall Product Images
Potential Risks or Issues
- The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard.
Has Anyone Been Injured?
BISSELL has received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burn injuries.
About the Recall
This recall involves multiple models of the BISSELL Steam Shot Handheld Steam Cleaners in the model series 39N7 and 2994. “STEAM SHOT” or “POWER STEAMER” is printed on the side of the product. The model numbers are printed on the product rating label located on the bottom of the unit. Colors include green, pink, blue, orange, white, black, purple, and red.
Where to Find Unique Identification of this Product
The model numbers are printed on the product rating label located on the bottom of the unit.
How Many Units Are Affected?
About 3.2 million units (In addition, about 355,000 were sold in Canada).
Affected Batch/Date Range
No specific batch or date range provided.
Who is the Distributor(s)?
No information provided about the distributor(s).
Places Where Recalled Product was Sold
Target, Walmart, and other department and home goods stores nationwide, and online at www.bissell.com, www.amazon.com, www.hsn.com, and other websites from August 2008 through May 2024 for between $35 and $40, or $70 for a two-pack.
Where was This Manufactured?
China
Actions for Consumers
Consumers should immediately stop using the recalled steam cleaners and contact BISSELL to receive either a $60 credit to be used towards a BISSELL.com purchase or a $40 refund for each of the recalled steam cleaners. Consumers should visit www.BISSELL.com/steamshotrecall to register for the recall and for instructions on how to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord.
Remedy Process
Consumers should visit www.BISSELL.com/steamshotrecall to register for the recall and choose either a $60 credit or a $40 refund for each recalled steam cleaner. They will need to follow the instructions on how to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord.
Additional Information
- For more information about the recall, consumers can contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, email RecallNA@bissell.com, or visit www.BISSELL.com/steamshotrecall or www.BISSELL.com and click on “Product Recalls”.
- For information about the recall in Canada, consumers can visit https://recalls-rappels.canada.ca/en/alert-recall/bissellr-brand-steam-shottm-handheld-steam-cleaner-recalled-due-potential-burn-hazard.
Regulatory Compliance
No specific information provided about regulatory compliance.
How Can I Protect Myself From Falling Victim?
- Immediately stop using the recalled BISSELL Steam Shot Handheld Steam Cleaners.
- Visit www.BISSELL.com/steamshotrecall to register for the recall and choose the appropriate remedy option.
- Follow the instructions provided to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord.
- For more information and assistance, contact BISSELL directly.
Final Thought
It is important for consumers who own the recalled BISSELL Steam Shot Handheld Steam Cleaners to take immediate action and register for the recall. By following the remedy process, consumers can ensure their safety and receive either a credit or refund for the affected product.
