Recalled Product Name/Brand/ID
The recalled product is the Neve Strap Crampons and Accessory Kits, Style No. 400073, with date codes 01-2021, 05-2022, 07-2023, 01-2024, and SS1271. This product is manufactured by Black Diamond Equipment.
Recall Product Images
Potential Risks or Issues
The screws that connect the plastic heel cup to the aluminum heel unit of the crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard.
Has Anyone Been Injured?
The firm has received three reports of incidents of the crampons becoming loose or the heel cup becoming detached by hikers. No injuries have been reported.
About the Recall
This recall involves Neve Strap Crampons and Accessory Kits used for ice climbing. The products are made of aluminum plates with spikes that attach to boots. The metal plates have a bright green color, and a black plastic toe and heel bail with a black webbing strap that fastens around the ankle. The recall also includes the Neve Strap Binding Accessory Kit and Neve Strap Heel Cup Screw & Nuts, which were sold separately as spare parts/accessories.
Where to Find Unique Identification of this Product
The unique identification can be found on the date codes located on the rubber heel strap pull-tab and on the underside of the toe piece under the anti-balling plate.
How Many Units Are Affected? Affected Batch/Date Range
About 350 units of the Neve Strap Crampons and Accessory Kits are affected by this recall. Additionally, approximately 28 units were sold in Canada.
Who is the Distributor(s)?
The distributor of this product is Black Diamond Equipment.
Places Where Recalled Product was Sold
The recalled product was sold at Black Diamond stores, REI, and other stores nationwide. It was also available for purchase online at blackdiamond.com, backcountry.com, and REI.com from January 2024 through May 2024 for about $180.
Where was This Manufactured?
This product was manufactured in Taiwan.
Actions for Consumers
Consumers should immediately stop using the recalled Neve Strap Crampons and accessory kits. They are advised to contact Black Diamond Equipment to receive a full refund. The company will provide a prepaid return label for customers to mail back the recalled products. Once the products are received, a refund will be issued. The firm is also contacting all known purchasers.
Remedy Process
Consumers can receive a full refund by contacting Black Diamond Equipment. A prepaid return label will be provided to mail back the recalled products. Once the products are received, a refund will be issued.
Additional Information
For more information about this recall, consumers can visit the official recall page on the Consumer Product Safety Commission’s website. They can also contact Black Diamond Equipment directly by calling their toll-free number at 866-306-0865 from 10 a.m. to 4 p.m. MT Monday through Friday, or by emailing NeveStrapRecall@bdel.com. Additional information can be found on the Black Diamond Equipment website under the “Recalls” section.
Regulatory Compliance
This recall complies with the guidelines and regulations set by the Consumer Product Safety Commission.
How Can I Protect Myself From Falling Victim?
To protect yourself from potential hazards, it is important to stay informed about product recalls. Regularly check the Consumer Product Safety Commission’s website and other reliable sources for any recall announcements. If you own a recalled product, follow the instructions provided by the manufacturer or distributor to ensure your safety and receive the appropriate remedy.
Final Thought
It is crucial for consumers to take immediate action in response to product recalls to prevent potential injuries or hazards. By following the instructions provided and seeking a refund or replacement, consumers can protect themselves and minimize risks associated with faulty products.
