Recalled Product Name/Brand/ID
Frigidaire and Kenmore Smooth-top Freestanding Electric Ranges
Recall Product Images
Potential Risks or Issues
- The surface heating elements of the recalled electric ranges can turn on spontaneously without being switched on, fail to turn off after being switched off, or heat to different temperatures than selected.
- This poses fire and burn hazards to consumers.
Has Anyone Been Injured?
Since the recall was announced in August 2009, Electrolux has received at least 212 reports of the ranges behaving erratically, including 14 reports of fires and eight reports of injuries involving burns to hands or arms, as well as smoke inhalation.
About the Recall
This recall reannouncement involves Frigidaire, Frigidaire Gallery, Frigidaire Professional, and Kenmore Elite smooth-top electric ranges. The smooth-top electric ranges have rear panel rotary knobs and digital displays. They were sold in the following colors: white, bisque, black, and stainless steel. The brand name, model, and serial number for each unit are located on the frame of the drawer at the bottom of the unit when the drawer is opened.
Where to Find Unique Identification of this Product
The brand name, model, and serial number for each unit are located on the frame of the drawer at the bottom of the unit when the drawer is opened.
How Many Units Are Affected?
About 203,000 units are affected. (The ranges were previously recalled in August 2009).
Affected Batch/Date Range
No specific batch or date range provided.
Who is the Distributor(s)?
No specific distributor(s) provided.
Places Where Recalled Product was Sold
The recalled product was sold at Sears and independent appliance stores nationwide from June 2001 through August 2009 for between $1,000 and $2,500.
Where was This Manufactured?
The recalled product was manufactured by Electrolux Home Products Inc., of Charlotte, North Carolina, in the United States.
Actions for Consumers
Consumers should contact Electrolux Group toll-free at 888-845-8226 from 8:30 a.m. to 8 p.m. ET Monday through Friday, by email at potentiometerrecall@electrolux.com, or online at https://www.ema-recall.com/potentiometer or www.potentiometerrecall.com or www.frigidaire.com and click on “Recall Information” at the top of the page for more information.
Remedy Process
Consumers should contact Electrolux or register online to participate in the recall. Based on the serial number, it will be determined if consumers have a range that can be repaired or not. If the range is repairable, a free inspection and repair will be scheduled. If the range is not repairable, consumers will receive a refund in the form of a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their recalled range, once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul-away fees.
Additional Information
For more information, consumers can visit the official recall website: https://www.cpsc.gov/Recalls/2024/Electrolux-Group-Reannounces-Recall-of-Frigidaire-and-Kenmore-Electric-Ranges-Due-to-Fire-and-Burn-Hazards-Multiple-Fires-and-Injuries-Reported
Regulatory Compliance
No specific information provided regarding regulatory compliance.
How Can I Protect Myself From Falling Victim?
To protect themselves, consumers should contact Electrolux Group for information on how to participate in the recall. They should not leave anything on the range when it is not in use to avoid burn injuries.
Final Thought
It is crucial for consumers who own Frigidaire and Kenmore Smooth-top Freestanding Electric Ranges to take immediate action and participate in the recall to prevent potential fire and burn hazards. Contacting Electrolux Group and following the provided remedy process will ensure the safety of consumers and their households.
