Recalled Product Name/Brand/ID
Product Name: Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays
Brand: SMART Technologies
Recall ID: 9871
Recalled Product Images
Potential Risks or Issues
The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.
Has Anyone Been Injured?
The firm has received one report of the wheelbase welds breaking while the stand was being moved. No injuries have been reported.
About the Recall
This recall involves SMART Technologies’ Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays. The recalled stands have model numbers FSE-400 (worldwide) and FSE-410 (US and Canada). They are white in color and have a wheelbase with four wheels. The model number, serial number, and SMART logo are located on a label on the back of the mobile stand.
Where to Find Unique Identification of this Product
Consumers should go online to https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml to see if their serial number is included in this recall.
How Many Units Are Affected? Affected Batch/Date Range
About 750 units of the Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays are affected by this recall.
Who is the Distributor(s)?
Distributor: SMART authorized distributors and resellers who sold directly to businesses nationwide.
Places Where Recalled Product was Sold
The recalled product was sold by SMART authorized distributors and resellers who sold directly to businesses nationwide.
Where was This Manufactured?
This product was manufactured in the Netherlands.
Actions for Consumers
Consumers should immediately stop using the recalled mobile stands and contact SMART Technologies ULC for an on-site replacement of the wheelbase free of charge. SMART and its authorized resellers are contacting known purchasers directly.
Remedy Process
Consumers should contact SMART Technologies ULC at 888-427-6278 from 6 a.m. to 6 p.m. MT Monday through Friday, or online at https://support.smarttech.com/docs/general-support-info/en/recalls or https://www.smarttech.com/en/connect-with-smart/contact-support or https://www.smarttech.com and click on “RECALLS” at the bottom of the page under “Support and training” for more information.
Additional Information
For more information about this recall, including the serial number verification and support contacts, please visit the official recall page: https://www.cpsc.gov/Recalls/2024/Mobile-Stands-for-Large-Interactive-Flat-Panel-Displays-Recalled-Due-to-Tip-Over-and-Entrapment-Hazards-Imported-by-SMART-Technologies
Regulatory Compliance
The recall complies with the regulations set by the Consumer Product Safety Commission (CPSC).
How Can I Protect Myself From Falling Victim?
- Check if you own the Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays with model numbers FSE-400 or FSE-410.
- Visit the provided website to verify if your serial number is included in the recall.
- If your product is affected, immediately stop using it and follow the remedy process provided by SMART Technologies ULC.
- Stay informed about product recalls by regularly checking official recall websites and subscribing to recall alerts.
Final Thought
It is crucial for consumers to stay updated on product recalls to ensure their safety. SMART Technologies’ recall of the Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays emphasizes the importance of addressing potential hazards promptly. By following the recommended actions and contacting the manufacturer, consumers can protect themselves from potential accidents and injuries associated with the recalled product.
