Recalled Product Name/Brand/ID
Pella Architect Series Casement Windows
Recall Product Images
Potential Risks or Issues
The window’s sash can detach from the frame and fall, posing an injury hazard to consumers.
Has Anyone Been Injured?
The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
About the Recall
This recall involves Pella’s Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Where to Find Unique Identification of this Product
The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
How Many Units Are Affected?
About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
Affected Batch/Date Range
January 2021 through July 2023
Who is the Distributor(s)?
Authorized distributors nationwide, including Pella Window and Door stores, Lowe’s, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy’s Building Supply, National Lumber, and The Carter Companies stores nationwide.
Places Where Recalled Product was Sold
Pella Window and Door stores, Lowe’s, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy’s Building Supply, National Lumber, and The Carter Companies stores nationwide.
Where was This Manufactured?
Pella Corporation, of Pella, Iowa, United States
Actions for Consumers
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Remedy Process
Consumers should contact Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on “Recall Notice” for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.
Additional Information
For more information, consumers can visit the official recall alert.
Regulatory Compliance
The recall is conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).
How Can I Protect Myself From Falling Victim?
- Keep the recalled casement windows shut and locked at all times.
- Contact Pella to receive a free repair by a Pella-designated service technician.
Final Thought
It is important for consumers to take immediate action if they own the recalled Pella Architect Series Casement Windows to ensure their safety and prevent any potential injuries caused by the window sash detaching from the frame and falling. By contacting Pella, consumers can receive a free repair to address the issue and eliminate the injury hazard.
