Recalled Product Name/Brand/ID
myCharge POWER HUB All-In-One 10,000mAh portable chargers
Recall Product Images
Potential Risks or Issues
The recalled portable chargers can overheat while charging, posing fire and burn hazards.
Has Anyone Been Injured?
There have been a total of 120 reports involving the portable chargers overheating. myCharge received five reports of incidents, including two reports of residential fires, resulting in approximately $165,000 in reported property damage; and Costco received 115 returns of the portable chargers, mentioning melting, expanding, smoking, fire, burning, exploding, or sparking. There have been no reports of injuries requiring medical attention.
About the Recall
This recall involves myCharge POWER HUB All-In-One 10,000mAh portable chargers with model numbers AO10FK-A, AO10FK-B, and AO10FK-C. The portable chargers are black and include two attached cables for charging portable electronic devices, and retractable wall prongs to recharge the power bank. “myCharge” is printed on the front surface along the long edge. The model number is printed on the back. The recalled portable chargers have a date code printed on the outer surface of the wall prong. Date codes are a 4-digit number in the WWYY format, where WW is the sequential week of the year and YY is the last two digits of the manufacturing year. Date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723.
Where to Find Unique Identification of this Product
The model number is printed on the back of the portable chargers. The date code is printed on the outer surface of the wall prong.
How Many Units Are Affected?
About 567,000 units are affected by this recall.
Affected Batch/Date Range
The date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723.
Who is the Distributor(s)?
No information provided about the distributor(s) of the recalled product.
Places Where Recalled Product was Sold
The recalled product was sold exclusively at Costco stores nationwide and online at Costco.com from January 2022 through November 2023 for about $40.
Where was This Manufactured?
This product was manufactured in China.
Actions for Consumers
- Consumers should immediately stop using the recalled portable chargers.
- Contact myCharge for a free replacement portable charger.
Remedy Process
Consumers should contact myCharge for a free replacement portable charger.
Additional Information
For more information about the recall, consumers can contact myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, by email at compliance@mycharge.com, or visit https://mycharge.com/pages/power-hub-all-in-one-recall or www.myCharge.com and click on “RECALL INFORMATION” at the bottom of the page.
Regulatory Compliance
No information provided about regulatory compliance.
How Can I Protect Myself From Falling Victim?
To protect yourself from falling victim to this recall, immediately stop using the recalled portable chargers and contact myCharge for a free replacement.
Final Thought
It is important for consumers to stay informed about product recalls to ensure their safety. By following the recommended actions and contacting the manufacturer, consumers can protect themselves from potential fire and burn hazards associated with the recalled myCharge POWER HUB All-In-One portable chargers.
