Recalled Product Name/Brand/ID

Matrix Fitness T1xe, T3x, and T3xm treadmills

Recall Product Images

  • Recalled Matrix T3xe Treadmill
  • Recalled Matrix T3xm Treadmill
  • Recalled Matrix T1xe MAX Treadmill
  • Location on recalled treadmill of serial number
  • Location of model name and the serial number on the connecting bar at the bottom of the treadmill

Potential Risks or Issues

  • The power cord can become loose from the treadmill’s power socket, posing a fire hazard.

Has Anyone Been Injured?

No injuries have been reported. Matrix Fitness has received one report of a fire in a fitness facility since the last recall, in addition to the 58 reported in the January 2022 recall, of the treadmill’s power cord and socket sparking, smoking, and/or melting, including seven reports of fire; two resulting in property damage.

About the Recall

This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. Matrix is printed on the treadmill console masts. The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters TM, a three-digit model number, the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from March 2018 through January 2024.

Where to Find Unique Identification of this Product

  • The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket.

How Many Units Are Affected?

About 9,700 units are affected. Approximately 19,900 units were previously recalled in January 2022.

Affected Batch/Date Range

The recalled treadmills were manufactured from March 2018 through January 2024.

Who is the Distributor(s)?

Johnson Health Tech North America and Johnson Fitness & Wellness stores nationwide.

Places Where Recalled Product was Sold

Johnson Health Tech North America and Johnson Fitness & Wellness stores nationwide from March 2018 through January 2024.

Where was This Manufactured?

  • China
  • Taiwan

Actions for Consumers

  • Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit.
  • If the bracket is not already installed, facilities should ensure that the power cord is completely inserted into the power socket on the treadmills prior to each use, until repaired.
  • Contact Johnson Health Tech North America to schedule a free installation of a power cord bracket or to order a power cord bracket for self-installation.
  • Johnson Health Tech North America is contacting all known purchasers directly.

Remedy Process

  • Repair – Exercise facilities should schedule a free installation of a power cord bracket or order a power cord bracket for self-installation.

Additional Information

For more information, consumers can contact Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at reworks@johnsonfit.com, or visit https://matrixfitness.com/us/eng/recalls or www.matrixfitness.com and click on “Recalls”.

Regulatory Compliance

This recall complies with the requirements of the Consumer Product Safety Act.

How Can I Protect Myself From Falling Victim?

  • Inspect your treadmill to ensure it has a power cord bracket installed.
  • Ensure that the power cord is completely inserted into the power socket on the treadmill before each use.
  • Follow the remedy process provided by Johnson Health Tech North America.

Final Thought

It is important for owners of Matrix Fitness T1xe, T3x, and T3xm treadmills to take immediate action in response to this recall to prevent the risk of fire hazard. By following the recommended remedy process, exercise facilities can ensure the safety of their customers and prevent potential property damage.