Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard

This recall involves Emporia’s North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.

Recalled Smart Plug
Recalled Smart Plug

Potential Risks or Issues

  • The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.

Has Anyone Been Injured?

The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.

About the Recall

This recall was initiated after it was discovered that the smart plugs are not adequately grounded, which can pose an electric shock hazard to consumers. Emporia has received two reports of plugs not properly grounding, but no injuries have been reported.

Where to Find Unique Identification of this Product

The recalled smart plugs can be identified by the following details:

  • Brand: Emporia
  • Model: N/A (All North America Smart Plugs are affected)
  • UPC: N/A

How Many Units Are Affected?

About 80,000 units of the Emporia Smart Plugs are affected by this recall.

Affected Batch/Date Range

The recall includes all 120V North America Smart Plugs sold between July 2022 and May 2023.

Who is the Distributor(s)?

The distributor of the recalled smart plugs is Emporia Energy Corp., located in Littleton, Colorado.

Places Where Recalled Product was Sold

The recalled smart plugs were sold online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023. They were sold for prices ranging from $12 to $35.

Where was This Manufactured?

The recalled smart plugs were manufactured in China.

Actions for Consumers

Consumers who have purchased the recalled smart plugs should take the following actions:

  • Immediately stop using the recalled smart plugs.
  • Contact Emporia to receive a full refund or a free replacement smart plug.
  • If the smart plug is connected to the internet, Emporia will remotely disable it, and the consumer should discard the smart plug.
  • If unable to connect to the internet for remote disabling, consumers can ship the item back to Emporia at no cost.
  • Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.

Consumers can reach Emporia toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, email at support@emporiaenergy.com, or visit their website at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on “Product Recall” at the bottom of the page for more information.

Remedy Process

Emporia is offering consumers a full refund or a free replacement smart plug for the recalled units. The smart plugs must be disabled or returned to Emporia to be eligible for the remedy process. Consumers are advised to follow the instructions provided by Emporia to ensure a safe and efficient remedy process.

Additional Information

For additional information about this recall, consumers can visit the official recall page on the U.S. Consumer Product Safety Commission website.

Regulatory Compliance

Emporia is cooperating with the U.S. Consumer Product Safety Commission to conduct this recall and ensure the safety of consumers.

How Can I Protect Myself From Falling Victim?

To protect yourself from potential hazards and recalls, it is important to stay informed about product recalls and check the safety of products before purchasing or using them. Regularly checking the U.S. Consumer Product Safety Commission website and subscribing to recall notifications can help you stay updated on any potential risks associated with consumer products.

Final Thought

Ensuring the safety of consumers is of utmost importance. Emporia has taken immediate action to recall the North America Smart Plugs due to the electric shock hazard they pose. By following the recommended actions for consumers, individuals can protect themselves and prevent any potential harm. Emporia is committed to providing a safe and reliable product and is working closely with regulatory authorities to rectify the issue.