DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
The DGL Group has issued a voluntary recall for certain Hover-1 Helix hoverboards due to a potential fire hazard. The recall affects hoverboards with serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors, with the brand name “Hover-1” printed on the front. The model name “Hover-1 Helix” and the serial number can be found on separate labels on the bottom of the hoverboard.
Potential Risks or Issues
The identified hoverboards have a lithium-ion battery that can overheat, posing a fire hazard. The overheating of the battery can lead to the risk of fire and potential property damage.
Has Anyone Been Injured?
The DGL Group has received three reports of fire incidents related to the hoverboards. These incidents have resulted in five reports of people experiencing headaches, nausea, or coughs from smoke inhalation. Additionally, approximately $25,000 worth of property damage has been reported.
About the Recall
This recall was initiated voluntarily by the DGL Group. The decision to recall the hoverboards was made after the identification of the potential fire hazard associated with the lithium-ion battery. The company is working closely with the U.S. Consumer Product Safety Commission (CPSC) to address the issue and ensure consumer safety.
Consumers who own the affected Hover-1 Helix hoverboards are advised to stop using them immediately. They should contact Hover-1 for instructions on how to receive a free replacement hoverboard.
Where to Find Unique Identification of this Product
The unique identification for the recalled hoverboards can be found on the bottom of the board. The serial number, which contains the fifth code of 15914, 19203, or 19988, is affixed to the bottom of the hoverboard. The model name “Hover-1 Helix” and the serial number are printed on separate labels.
How Many Units Are Affected?
Approximately 25,000 units of the Hover-1 Helix hoverboards are affected by this recall.
Affected Batch/Date Range
The affected hoverboards were sold from September 2020 through December 2021.
Who is the Distributor(s)?
The distributor of the recalled Hover-1 Helix hoverboards is the DGL Group Ltd., based in Edison, New Jersey.
Places Where Recalled Product was Sold
The recalled hoverboards were sold online at Walmart.com and Amazon.com.
Online at:
- www.walmart.com
- www.amazon.com
The hoverboards were available for purchase from September 2020 through December 2021. The price range for the affected hoverboards was approximately $170 to $200.
Where was This Manufactured?
The Hover-1 Helix hoverboards were manufactured in China.
Actions for Consumers
Consumers who own the recalled Hover-1 Helix hoverboards should take the following actions:
- Stop using the hoverboards immediately.
- Contact Hover-1 for instructions on how to receive a free replacement hoverboard.
Consumers can reach Hover-1 by calling their toll-free number at 888-556-8426 from 11 a.m. to 4 p.m. ET, Monday through Friday. They can also visit the following websites for more information:
- https://www.hover-1.com/pages/important-safety-information
- www.hover-1.com (click on “Important Recall Information” at the top of the page)
Remedy Process
Hover-1 is offering a free replacement hoverboard to consumers who own the affected Hover-1 Helix hoverboards. Consumers should follow the instructions provided by Hover-1 to receive their replacement.
Additional Information
For additional information about this recall, consumers can visit the official recall page on the CPSC website: https://www.cpsc.gov/Recalls/2024/DGL-Group-Recalls-Hover-1-Helix-Hoverboards-Due-to-Fire-Hazard
Regulatory Compliance
The DGL Group is working closely with the U.S. Consumer Product Safety Commission (CPSC) to ensure compliance with all necessary regulations and guidelines regarding the recall and replacement process.
How Can I Protect Myself From Falling Victim?
To protect yourself from falling victim to this product recall, please take the following precautions:
- If you own a Hover-1 Helix hoverboard, check the serial number on the bottom of the board to determine if it is part of the recall.
- If your hoverboard is affected, stop using it immediately and contact Hover-1 for instructions on how to receive a free replacement.
- Follow all safety instructions and guidelines provided by the manufacturer and regulatory authorities.
Final Thought
The recall of the Hover-1 Helix hoverboards is an important step in ensuring consumer safety. By taking the necessary actions and following the instructions provided by Hover-1, consumers can protect themselves from the potential fire hazard associated with the lithium-ion battery. It is crucial for all affected consumers to stop using the recalled hoverboards and seek a free replacement to minimize the risk of fire and property damage.
