Recalled Product Name/Brand/ID
BLACK+DECKER Model HGS011 Easy Garment Steamers
Recall Product Images
Potential Risks or Issues
- The steamers can expel, spray, or leak hot water during use, posing a burn hazard to consumers.
Has Anyone Been Injured?
Since the recall was announced in November 2022, Empower Brands has received 317 reports of hot water expelling from the recalled steamers, including 82 reports of burn injuries, seven of which were second-degree burns. 94 of these incident reports involved units that were repaired as part of the original recall or models featuring the updated design, including 19 burn injuries.
About the Recall
This recall expansion involves all BLACK+DECKER Model HGS011 Easy Garment Steamers, including those that were repaired as part of the previous recall in November 2022. The steamers were sold in a variety of colors. The name BLACK+DECKER is located at the base of the steamer. The steamer measures about 11 inches high by 6 inches wide, and has a large handle. The model numbers are printed on the bottom of the steamer and on all sides of the color package, and UPC codes are printed on the sides, back, and bottom of the color package.
Where to Find Unique Identification of this Product
- Model numbers: Printed on the bottom of the steamer and on all sides of the color package
- UPC codes: Printed on the sides, back, and bottom of the color package
How Many Units Are Affected? Affected Batch/Date Range
About 1.6 million units are affected. This includes 518,500 units that were previously recalled in November 2022.
Who is the Distributor(s)?
Spectrum Brands Inc., of Middleton, Wis., owns subsidiary Empower Brands LLC.
Places Where Recalled Product was Sold
The recalled BLACK+DECKER Model HGS011 Easy Garment Steamers were sold at Walmart, Target, Amazon, Bed Bath & Beyond, and other stores nationwide, including online at www.walmart.com, www.target.com, www.amazon.com, www.bedbathandbeyond.com, and www.blackanddeckerappliances.com from June 2021 through February 2024 for between $14 and $23.
Where was This Manufactured?
The recalled product was manufactured in China.
Actions for Consumers
- Consumers should immediately stop using the recalled BLACK+DECKER Model HGS011 Easy Garment Steamers.
- Contact Empower Brands at 800-990-5298 from 8 a.m. to 4:30 p.m. CT, Monday through Friday, email at hgsrecall@brandprotectplus.com, or visit www.prodprotect.com/recall or www.blackanddeckerappliances.com and click on “Safety Notices” at the bottom of the page for more information.
- Consumers, including those who received a replacement upper assembly as part of the November 2022 recall, should contact Empower Brands for a full refund.
Remedy Process
- Consumers should contact Empower Brands to receive a full refund.
- There have been continued reports of burn injuries involving units that were repaired as part of the previous recall in November 2022.
- The remedy has now been changed to a refund for all units.
Additional Information
For additional information, consumers can visit the following URL: https://www.cpsc.gov/Recalls/2024/Two-Million-Black-Decker-Garment-Steamers-Recalled-by-Empower-Brands-in-Major-Recall-Expansion-Due-to-Burn-Hazard-Refund-Now-Offered
Regulatory Compliance
The recall is in compliance with the Consumer Product Safety Act.
How Can I Protect Myself From Falling Victim?
To protect yourself from falling victim, immediately stop using the recalled BLACK+DECKER Model HGS011 Easy Garment Steamers and contact Empower Brands for a full refund.
Final Thought
It is crucial for consumers to be aware of product recalls like the one involving BLACK+DECKER Model HGS011 Easy Garment Steamers. By taking immediate action and following the remedy process, consumers can protect themselves from potential burn hazards. Stay informed and prioritize your safety.
