Westfield Pediatrics
2.0 / 5 stars, out of 17 reviews
532 E Broad St
Westfield, NJ 07090
Phone: (908) 232-3445
Review Summary
Westfield Pediatrics has received mixed reviews from its customers. With a rating of 2.0 out of 5.0, it is evident that there is room for improvement. The pediatricians at Westfield Pediatrics are described as competent and caring, which is a positive aspect of the practice.
However, the front-office staff has been a source of frustration for some customers. One reviewer describes them as the “absolute worst” they have ever dealt with. It is unfortunate that the staff’s behavior negatively impacts the overall experience for patients.
In addition to the front-office staff, another reviewer mentions a lack of carefulness on the part of the doctors. While they are competent and caring, it is important for them to be more cautious in their practice to ensure the best possible outcomes for their patients.
Another aspect that needs improvement is the customer service over the phone. A reviewer recounts a negative experience with a rude staff member when seeking a doctor referral. This kind of behavior is discouraging and can leave a lasting negative impression on potential and existing patients.
Despite these negative reviews, it is important to note that there are no specific mentions of medical negligence or malpractice. This suggests that the medical care provided by Westfield Pediatrics is generally satisfactory. However, it is clear that there are areas where the practice can improve, particularly in terms of customer service and professionalism.
Overall, Westfield Pediatrics has potential to provide better experiences for its patients. By addressing the issues mentioned in the reviews and focusing on improving customer service, they can create a more positive and welcoming environment for families seeking pediatric care.
