Children’s National Pediatricians & Associates Upper Marlboro

3.0 / 5 stars, out of 1 reviews

9692 Pennsylvania Ave
Upper Marlboro, MD 20772

Phone: (301) 599-7300

Review Summary

The Children’s National Pediatricians & Associates in Upper Marlboro has received mixed reviews from patients. While the doctors and nurses are highly praised for their professionalism and expertise, the same cannot be said for the office staff, particularly the front desk.

One reviewer mentioned that the front desk staff was extremely rude and lacked basic customer service skills. This kind of behavior can greatly impact a patient’s overall experience and perception of the clinic. It is important for the front desk staff to be friendly, helpful, and considerate of the patients’ needs.

Another issue that was raised in the review is the lack of consideration for patients’ time. Time is precious, especially when it comes to healthcare appointments. Patients expect their appointments to start on time and for the clinic to be efficient in managing their schedule. This reviewer felt that the clinic did not prioritize their time, which can be frustrating and inconvenient for patients.

Despite these concerns, it is worth noting that the clinic has received positive feedback for the medical professionals working there. The doctors and nurses are praised for their skills, knowledge, and caring approach towards their young patients.

To improve the overall patient experience, the Children’s National Pediatricians & Associates in Upper Marlboro should focus on addressing the issues raised by this reviewer. Providing additional customer service training for the office staff, particularly the front desk, could greatly enhance the overall experience for patients. Implementing strategies to better manage appointment schedules and reduce wait times would also be beneficial.

Ultimately, the clinic has the potential to provide excellent care to its patients, but improvements in customer service and time management are necessary to ensure a positive experience for everyone who walks through their doors.

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