Baystate Mason Square Neighborhood Health Center
2.5 / 5 stars, out of 3 reviews
11 Wilbraham Rd
Springfield, MA 01109
Phone: (413) 794-3710
Review Summary
Baystate Mason Square Neighborhood Health Center is a medical facility located at 11 Wilbraham Rd in Springfield, MA. They offer a range of services including family practice, pediatricians, and pulmonology. With a rating of 2.5 stars and a total of 3 reviews, the center has received mixed feedback from patients.
One reviewer mentioned that they had a negative experience with the center’s customer service. They reported being put on hold for an extended period of time when trying to make an appointment. Additionally, they found the security staff to be rude and felt that the secretaries had a dismissive attitude towards patients. This feedback suggests that there may be room for improvement in terms of communication and customer service at Baystate Mason Square Neighborhood Health Center.
Another reviewer expressed disappointment with their visit to the center. They had traveled all the way from Boston for their dad’s appointment, only to be told to wait in the car due to an accident. The reviewer had called in advance to inform the center about the situation but felt that their concerns were not adequately addressed. This experience highlights the importance of effective communication and responsiveness in managing unexpected circumstances.
On a positive note, one reviewer had a great experience with Dr. Pixie Plummer at the center. They praised her for her excellent work and wanted to acknowledge her dedication. This positive feedback indicates that there are healthcare professionals at Baystate Mason Square Neighborhood Health Center who are highly regarded by patients.
In conclusion, Baystate Mason Square Neighborhood Health Center has received mixed reviews from patients. While there are areas for improvement, such as customer service and communication, positive experiences with individual healthcare providers demonstrate the potential for quality care at the center.
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