NorthPointe Immediate Care
1.5 / 5 stars, out of 5 reviews
5605 E Rockton Rd
Ste C
Roscoe, IL 61073
Phone: (815) 525-4100
Review Summary
NorthPointe Immediate Care has received mixed reviews from its customers. With a rating of 1.5 stars, it is clear that there have been some negative experiences at this facility. The location of NorthPointe Immediate Care is at 5605 E Rockton Rd, Ste C, Roscoe, IL 61073.
One reviewer had a particularly unpleasant encounter with the front desk staff. They waited for an hour, providing their insurance information, only to find that the process was not efficient. This customer was there for their daughter’s treatment, which was for thrush. This negative experience likely left a lasting impression on the reviewer, as they rated the facility with only 1 star.
Another reviewer echoed the sentiment of the previous reviewer by mentioning the rude and uncaring attitude of the receptionist. This reviewer compared the receptionist’s personality to the goblins from Harry Potter, which suggests a lack of professionalism and empathy. The long wait time of 30 minutes further contributed to their negative rating of 2 stars.
A third reviewer also had an unpleasant encounter with the front desk staff. They mentioned that the staff made several errors during the registration process and displayed a lack of urgency. The reviewer even questioned whether this was the right place for urgent care. These frustrations led to a rating of 2 stars.
Based on these reviews, it is clear that the front desk staff at NorthPointe Immediate Care need to improve their customer service skills and efficiency. The negative experiences described by the reviewers highlight the need for better communication and a more welcoming atmosphere. However, it is important to note that these reviews represent a small sample size and may not reflect the overall quality of care provided by the facility.
