Advocare Main Line Pediatrics
3.0 / 5 stars, out of 17 reviews
701 Montgomery Ave
Penn Valley, PA 19072
Phone: (610) 642-9200
Review Summary
Advocare Main Line Pediatrics has been serving the community for 13 years, providing care for all five of their kids. The reviewer initially found satisfaction with the overall care received from this pediatrician. However, it is clear that there have been some concerns regarding the practice’s business practices. The front desk and the practice’s communication with patients have been areas of disappointment. It seems that there have been issues with phone calls not being answered or returned promptly, which can be frustrating for patients seeking assistance or information. This is an aspect that could definitely be improved upon to enhance the overall patient experience.
Despite these challenges, the reviewer acknowledges that the doctors at Advocare Main Line Pediatrics are wonderful. The physicians’ expertise and the quality of care provided have been satisfactory. The reviewer appreciates the medical professionals’ dedication and expertise, which are crucial factors when selecting a pediatrician for their children’s healthcare needs.
One recurring point of concern mentioned in the reviews is the behavior of the receptionists. It appears that there have been instances of rudeness exhibited by the reception staff on multiple occasions. While this has not deterred the reviewer from continuing to visit the practice due to their satisfaction with the physicians and overall care, it is clear that improvements in customer service at the front desk would greatly benefit the practice’s reputation.
Overall, Advocare Main Line Pediatrics has been a reliable healthcare provider for this reviewer’s family for over a decade. While there have been some issues with the front desk and communication, the quality of care provided by the doctors has been commendable. It is important for the practice to address the concerns raised by patients regarding customer service and ensure a more seamless experience for all who visit.
