Pediatrics West, PC
3.5 / 5 stars, out of 4 reviews
120 Boston Rd
Ste 1
Groton, MA 01450
Phone: (978) 577-0437
Review Summary
Pediatrics West, PC is a pediatric clinic located at 120 Boston Rd, Ste 1 in Groton, MA. With a rating of 3.5 stars, it has received mixed reviews from its patients.
One reviewer mentioned that their doctor is great and the main reason they continue to visit the clinic. However, they expressed dissatisfaction with the staff in the customer service department, stating that they need a lot of improvement.
Another reviewer, who is not a patient themselves but their grandchild is, praised the medical professionals at Pediatrics West, PC, describing them as wonderful. However, they had a negative experience with the office staff, stating that they are in dire need of improvement.
A third reviewer mentioned that the front office staff at the clinic are some of the rudest and most disorganized individuals they have ever encountered. They also criticized the clinic’s self-imposed prescription policy, deeming it to be foolish and claiming that it is routinely followed without reason.
Overall, Pediatrics West, PC seems to have a dedicated and skilled medical team, but their office staff and customer service department need improvement. It is important for the clinic to address these concerns to provide a more satisfactory experience for their patients.
