Lassen Medical Group
2.0 / 5 stars, out of 19 reviews
20833 Long Branch Dr
Cottonwood, CA 96022
Phone: (530) 347-3418
Review Summary
The Lassen Medical Group is an establishment that offers internal medicine, pediatrician, and dermatology services in Cottonwood, CA. With a rating of 2.0 and a total of 19 reviews, the opinions about this medical group seem to be mixed.
One reviewer expressed their frustration with the front desk staff, stating that they are massively incompetent. They mentioned that the staff tend to be impolite at best. This negative experience seems to have led the reviewer to change offices, despite their appreciation for their doctor. The reviewer’s dissatisfaction with the front desk staff raises concerns about the overall customer service of Lassen Medical Group.
Another reviewer had difficulty getting ahold of someone in medical records to inquire about their son’s records. Despite leaving a message two weeks ago, they never received a response. This lack of communication and responsiveness is concerning, as it suggests a potential breakdown in the administrative processes of the medical group.
On a more positive note, one reviewer mentioned that they have been dealing with Lassen Family for 25 years. However, they also noted that the management consistently “sucked” throughout that time. This mixed review highlights a long-standing issue with management that has yet to be addressed, despite the reviewer’s loyalty to the medical group.
Based on the available reviews, it appears that Lassen Medical Group has some areas for improvement. The front desk staff’s competence and politeness, as well as the responsiveness of the medical records department, should be addressed to enhance the overall patient experience. Additionally, the consistency of poor management should be a priority for the medical group to ensure the smooth operation of their services.
