Brown Furniture
2.5 / 5 stars, out of 14 reviews
14 Interchange Dr
West Lebanon, NH 03784
Phone: (603) 298-5755
Review Summary
Brown Furniture is a well-established furniture store that has been in business for nearly 80 years. They have built a reputation for offering high-quality products to their customers. The showroom is filled with a wide variety of furniture options, showcasing the range of choices available to shoppers.
One reviewer mentioned that the product displayed on the showroom floor is top-notch. This speaks to the quality of the furniture that Brown Furniture offers. Customers can expect durable and well-crafted pieces that will stand the test of time. This is definitely a positive aspect of the store that sets them apart from other furniture retailers.
However, it seems that the delivery process can be quite frustrating for some customers. One reviewer mentioned that they experienced a delay in receiving their couch, despite being given a delivery timeline of 6 weeks. After waiting for 10 weeks, the customer reached out to customer service and felt that they were met with annoyance. This can be a significant drawback for customers who are eagerly waiting to enjoy their new furniture.
On a more positive note, another reviewer highlighted the excellent customer service provided by Ethan. They mentioned that Ethan was polite, timely, and helpful. This kind of personalized and attentive service can greatly enhance the overall shopping experience. It’s reassuring to know that there are knowledgeable staff members who are willing to assist customers and address any concerns or issues that may arise.
Considering the overall rating of 2.5 stars, it seems that Brown Furniture has received mixed reviews from customers. While the quality of their products is highly regarded, the delivery process and customer service could use improvement. It is important for the store to address these issues and ensure that all customers have a positive and satisfactory experience when shopping at Brown Furniture.
