West Bend Furniture & Design
2.5 / 5 stars, out of 6 reviews
1411 W Washington St
West Bend, WI 53095
Phone: (262) 338-1666
Review Summary
West Bend Furniture & Design is a furniture store located at 1411 W Washington St, West Bend, WI 53095. They specialize in interior design, furniture, and mattresses. With a rating of 2.5 stars out of 5, it’s clear that their customers have had mixed experiences.
One reviewer expressed their disappointment with the quality of the fabric on their recently purchased Lazyboy couch and love seat. They were dismayed to find that there was no recourse for the poor quality, leaving them feeling sick about their purchase. This negative experience certainly raises concerns about the overall quality of the products offered by West Bend Furniture & Design.
Another customer had an equally disappointing experience with the delivery service and level of customer service received upon the delivery of their sectional. They mentioned that measurements were done carefully, suggesting that the issue was not with the fit of the furniture, but rather with the service provided by the store. This lack of attention to customer satisfaction is concerning and reflects poorly on the reputation of West Bend Furniture & Design.
However, it’s not all negative. One reviewer mentioned that they were extremely happy with the couch they purchased from West Bend Furniture & Design. Unfortunately, their positive experience took a turn for the worse when they tried to buy a set of chairs. The first set they received came in two different finishes, leading to a major disappointment. This kind of oversight is unacceptable and casts doubt on the store’s attention to detail and quality control.
Overall, West Bend Furniture & Design seems to have a mixed track record when it comes to customer satisfaction. While some customers have had positive experiences with their purchases, there have been significant issues with the quality of products, delivery service, and customer support. Potential customers should approach their purchases from this store with caution and consider exploring other options in the area.
