La-Z-Boy Furniture Galleries
2.0 / 5 stars, out of 5 reviews
16720 Royalton Rd
Strongsville, OH 44136
Phone: (440) 238-3008
Review Summary
The reviewer had a terrible experience purchasing furniture from La-Z-Boy Furniture Galleries. They placed an order in October of last year and have been waiting for their pieces ever since. Despite understanding that things are taking longer due to various reasons, the reviewer is exhausted from the whole process. They express their disappointment with the slow service and lack of communication from the store.
In addition to the long wait, the reviewer also had issues with the quality of the furniture they purchased. They bought a leather loveseat and sofa with power reclining feature, along with a 5-year warranty. However, they were extremely dissatisfied with the durability and performance of the furniture. They even mention that if they had the option, they would give the store a zero-star rating.
What made the experience even worse for the reviewer was the customer service at the Strongsville La-Z-Boy store. They describe it as the worst customer service they have ever encountered in any store. The reviewer is frustrated with the lack of assistance and support they received when dealing with the store. They express their desire to give the store a zero-star rating because of the poor customer service.
