Big Star AC & Heating
2.5 / 5 stars, out of 3 reviews
1635 County Rd 1858
Yantis, TX 75497
Phone: (903) 329-3302
Review Summary
Big Star AC & Heating is a heating and air conditioning (HVAC) company located in Yantis, TX. With a rating of 2.5 stars and a total of 3 reviews, the company has received mixed feedback from customers.
One customer had a negative experience with the company. They mentioned that their AC stopped cooling and Big Star AC & Heating was called to fix the issue. However, the technician, Brandon, did not put the service caps back on properly, resulting in the leakage of all the added Freon. This incident left the customer dissatisfied with the service.
Another customer shared a similar negative experience. They mentioned that Cody from Big Star A/C recommended installing a small A/C (mini-split) in a bedroom farthest from their central unit. While the customer appreciated the 10-year warranty, they were disappointed when the unit malfunctioned after only 6 months. This experience left them unsatisfied with the company’s products and services.
However, not all customers had negative experiences. One customer reached out to Cody on a Sunday and was impressed with his prompt response. Cody efficiently checked and resolved the problem with their air conditioner unit within 45 minutes. This positive experience left the customer satisfied with the service provided by Big Star AC & Heating.
Overall, Big Star AC & Heating has received mixed reviews from customers. While some customers had negative experiences with issues such as Freon leakage and malfunctioning units, others were pleased with the prompt and efficient service provided by the company. It is important for potential customers to consider these mixed reviews when deciding whether to engage the services of Big Star AC & Heating.
