Lucke Plumbing and Heating
3.5 / 5 stars, out of 23 reviews
736 12th St
Wilmette, IL 60091
Phone: (847) 251-2020
Review Summary
Lucke Plumbing and Heating is a reputable plumbing and HVAC company located in Wilmette, IL. With a rating of 3.5 and a total of 23 reviews, they provide a range of services including plumbing, heating & air conditioning, and water heater installation and repair.
Customers have praised the team at Lucke Plumbing and Heating for their expertise and helpfulness. One reviewer mentioned that Justin, Bruce, and Bob were particularly great in assisting them when their basement flooded. The team came out on different occasions to diagnose the issue and find a solution, earning them a 5-star rating.
However, not all experiences have been positive. Another reviewer expressed dissatisfaction with the company, stating that they cannot recommend them under any circumstances. The customer mentioned that while the staff were nice, the prices charged were outrageous and there were no estimates or upfront posting of prices. This negative review highlights the importance of transparent pricing and clear communication.
On the other hand, Tony, a plumber from Lucke Plumbing and Heating, received praise for his promptness, professionalism, and efficient work. He successfully fixed two separate issues with two separate toilets, allowing the customer to get back to work quickly. This positive review showcases the expertise and quality service provided by the company.
In conclusion, Lucke Plumbing and Heating is a reliable plumbing and HVAC company that has received both positive and negative feedback from customers. While some customers have appreciated the helpfulness and expertise of the team, others have expressed concerns about pricing transparency. It is important for the company to address these concerns and maintain a high level of professionalism to ensure customer satisfaction.
