BP Residential Heating and Cooling
3.5 / 5 stars, out of 3 reviews
79 Goldfinch Dr
West Henrietta, NY 14586
Phone: (585) 978-1492
Review Summary
BP Residential Heating and Cooling is a company that offers a range of services including heating and air conditioning, water heater installation and repair, and air duct cleaning. With a rating of 3.5 stars and a total of 3 reviews, this company has received both positive and negative feedback from customers.
One reviewer had nothing but great things to say about BP Residential Heating and Cooling. They mentioned that the company is highly responsive and always answers their calls. The reviewer also appreciated the fact that the company takes the time to educate them over the phone. They were impressed with the quick turnaround time and the overall service provided by the company. This positive review showcases the professionalism and dedication of the company.
However, another reviewer had a negative experience with one of the technicians named Michael Williams. They mentioned that they paid for a furnace cleaning service but were not informed until after the service was completed that the technician would not be able to complete the job. This lack of transparency and communication left the reviewer feeling disappointed and frustrated. This negative review highlights the importance of clear and upfront communication with customers.
Despite the negative review, another customer had an excellent experience with BP Residential Heating and Cooling. They mentioned that their air conditioning broke during a heat wave, but the company was able to send out a technician within hours of their call. The prices offered by the company were also highly competitive. This positive review reflects the company’s commitment to providing prompt and efficient service, especially during emergency situations.
Overall, BP Residential Heating and Cooling offers a range of services and has received a mix of positive and negative reviews. It is important for the company to address any issues raised by customers and continue providing excellent service to maintain and improve their reputation in the industry.
