Edwards Heating & Cooling
1.0 / 5 stars, out of 1 reviews
7713 W US Hwy 136
Waynetown, IN 47990
Phone: (765) 323-4433
Review Summary
Edwards Heating & Cooling is a company that offers services in heating and air conditioning, plumbing, and air duct cleaning. They are located at 7713 W US Hwy 136 in Waynetown, IN 47990. The company has a rating of 1.0, based on one review.
The reviewer had a negative experience with Edwards Heating & Cooling. Their heat went out late on a Sunday, and they called early Monday for service. A service man came and informed them that the part they needed had to be ordered. The reviewer then called on Thursday to check on the status of the order.
Overall, the reviewer was dissatisfied with the service provided by Edwards Heating & Cooling. The delay in ordering the necessary part caused inconvenience and discomfort for the reviewer, especially considering that their heat was not working during this time.
The reviewer’s experience highlights a lack of efficiency and promptness in the company’s service. Customers expect timely and reliable service when it comes to heating and cooling issues, especially during the colder months. This negative experience may deter potential customers from choosing Edwards Heating & Cooling for their HVAC, plumbing, or air duct cleaning needs.
Improvements in communication, such as providing updates on the progress of an order, can help enhance customer satisfaction and trust. It is important for companies in the service industry to prioritize prompt and efficient service to meet their customers’ needs and expectations.
