J. E. Patsell Heating & Air Conditioning
1.0 / 5 stars, out of 1 reviews
208 Walnut Ave
Vinton, VA 24179
Phone: (540) 343-4681
Review Summary
J. E. Patsell Heating & Air Conditioning is a company that offers plumbing, electrician, and heating & air conditioning services. However, based on the only review available, it seems like they have some serious issues with their customer service.
The reviewer mentioned that they tried to contact the business multiple times when they needed a plumber, but nobody answered the phone. Instead, they were greeted by an answering machine. This lack of responsiveness is concerning and can be frustrating for customers who need immediate assistance.
Customer service plays a crucial role in any service-based industry, and it seems like J. E. Patsell Heating & Air Conditioning is falling short in this aspect. When customers are facing plumbing emergencies or other urgent issues, they expect prompt and reliable assistance.
While it’s understandable that businesses can sometimes get overwhelmed with calls, it’s essential for them to have systems in place to handle customer inquiries efficiently. This could include having enough staff to answer the phones, implementing a callback system, or using an online platform for customers to request services.
Overall, the reviewer’s experience with J. E. Patsell Heating & Air Conditioning was disappointing due to the lack of responsiveness. It’s important for businesses in the service industry to prioritize excellent customer service to build trust and maintain a positive reputation.
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Control Maintenance
5.0 / 5 stars, out of 3 reviews
17680 Stewartsville Rd
Vinton, VA 24179
Phone: (540) 890-1661
Review Summary
Control Maintenance is a highly recommended HVAC company located at 17680 Stewartsville Rd, Vinton, VA 24179. With a perfect rating of 5.0 stars, they have proven to be a reliable and efficient service provider in the heating and air conditioning industry.
Customers have expressed their satisfaction with Control Maintenance through their positive reviews. One reviewer mentioned that they had a new system installed and were thoroughly pleased with the entire process. The installation was done cleanly and professionally, leaving the customer satisfied with the results.
Another reviewer shared their long-standing relationship with Control Maintenance. They mentioned that the company had installed gas logs in their fireplace back in ’97 and had been providing excellent service ever since. The reviewer praised the company’s expertise and reliability, highlighting their dedication to customer satisfaction.
Control Maintenance’s commitment to customer satisfaction was further demonstrated in another review. A customer shared their positive experience after switching to gas and AC systems provided by the company. They expressed satisfaction with the gas system, which was working perfectly, and appreciated the company’s prompt response to an issue with their AC unit.
With their outstanding track record and positive customer reviews, Control Maintenance has established itself as a reputable HVAC company in Vinton, VA. Their professionalism, expertise, and dedication to customer satisfaction make them a top choice for all heating and air conditioning needs.
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Air Comfort Solutions
4.0 / 5 stars, out of 4 reviews
960 Norbourne Ave
Vinton, VA 24179
Phone: (540) 580-3663
Review Summary
Air Comfort Solutions is a heating and air conditioning company located at 960 Norbourne Ave, Vinton, VA 24179. They specialize in HVAC services and have a rating of 4.0 based on 4 reviews.
One satisfied customer, Robyn R., gave them a 5-star rating and mentioned that the company was not responsible for work done by other companies. Despite this, they were apologetic and understanding. They did not suggest anything negative about Air Comfort Solutions.
However, another customer had a negative experience. They mentioned that the necessary permit was never obtained for Roanoke City and that a flexible coil needs to be fixed in their furnace. They gave Air Comfort Solutions a 1-star rating. It seems like there were some issues with the service provided in this particular case.
On a positive note, another customer mentioned that Eric, a representative from Air Comfort Solutions, has always been responsive to their calls and has successfully helped them with their AC units on multiple properties. They gave a 5-star rating and expressed gratitude for Eric’s assistance.
Overall, Air Comfort Solutions has received a mix of positive and negative reviews. It is important to note that customer satisfaction may vary based on individual experiences and specific circumstances. It is recommended to reach out to Air Comfort Solutions directly to discuss any concerns or inquiries.
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Moneta Heating & Air
5.0 / 5 stars, out of 1 reviews
15630 Stewartsville Rd
Vinton, VA 24179
Phone: (540) 890-4337
Review Summary
Moneta Heating & Air is a company that specializes in Heating & Air Conditioning/HVAC and Water Heater Installation/Repair. With a perfect rating of 5.0 and a positive review, this business seems to be doing an excellent job in providing top-notch services to its customers.
The reviewer mentions that they had used another service for years but decided to switch to Moneta Heating & Air based on an old recommendation. This decision turned out to be a great one as the reviewer describes their experience with Moneta Heating & Air as nothing short of exceptional.
The reviewer highlights Moneta Heating & Air’s responsiveness, friendliness, and over-the-top helpfulness. It’s evident that the company values customer satisfaction and goes above and beyond to ensure that their customers are well taken care of. This level of dedication is truly commendable.
Choosing a reliable HVAC and water heater service provider is crucial, and Moneta Heating & Air seems to have won the trust and loyalty of their customers. Located at 15630 Stewartsville Rd, Vinton, VA 24179, this business is conveniently accessible to those in the area.
If you’re in need of HVAC or water heater services, you can reach Moneta Heating & Air at (540) 890-4337. Give them a call and experience their exceptional service firsthand.
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WC Butler Heating & Air Conditioning
2.5 / 5 stars, out of 3 reviews
301 Walnut Ave
Vinton, VA 24179
Phone: (540) 344-4300
Review Summary
WC Butler Heating & Air Conditioning is a company located at 301 Walnut Ave in Vinton, VA. They specialize in Heating & Air Conditioning/HVAC and Air Duct Cleaning services. With a rating of 2.5 out of 5 and a total of 3 reviews, their reputation seems to be mixed.
One reviewer had a negative experience with WC Butler, describing them as overpriced and dishonest. They called the company due to a compressor failure in their HVAC system, but were disappointed with the service they received. This review indicates that the customer was dissatisfied with the quality and pricing of WC Butler’s services.
On the other hand, another reviewer had a positive experience with WC Butler. They had an old house and WC Butler replaced their aging furnace and installed a heat pump for efficient heating and cooling. The reviewer was happy with the outcome and gave WC Butler a 5-star rating. This positive review highlights the company’s ability to provide effective solutions and improve the comfort of their customers’ homes.
However, a third reviewer had a negative experience with WC Butler. They mentioned that they had been using WC Butler for annual checks since 2012, but this year the company refused to provide their services. This negative review raises concerns about the consistency and reliability of WC Butler’s service.
Overall, the reviews for WC Butler Heating & Air Conditioning are mixed. While they have received positive feedback for their work in improving the efficiency of heating and cooling systems, there are also negative reviews regarding their pricing, honesty, and consistency. It is important for potential customers to consider these factors and weigh them against their own needs and priorities when deciding whether to engage WC Butler’s services.
