Gentry Service Group
3.5 / 5 stars, out of 20 reviews
100 Buckeye Access Rd
Swannanoa, NC 28778
Phone: (828) 581-4045
Review Summary
Gentry Service Group is a heating and air conditioning company located in Swannanoa, NC. With a rating of 3.5 stars and a total of 20 reviews, they strive to provide professional service to their customers. The company specializes in HVAC services and aims to meet the needs of their clients.
One reviewer was extremely impressed with the professionalism exhibited by the Gentry service technicians and phone staff. They had a problem with their generator and Gentry was able to efficiently resolve the issue. This positive experience reflects the company’s dedication to providing excellent service and customer satisfaction.
However, another reviewer had a less satisfactory experience. They had their HVAC system installed by Gentry and were recommended an air scrubber due to their asthma. The reviewer was told that the UV bulb in the air scrubber would last 4-5 years, but it only lasted for a year before needing replacement. This discrepancy in the lifespan of the bulb suggests a possible miscommunication or oversight on the part of Gentry. It is important for a company to accurately inform their customers about the products and services they provide.
One reviewer expressed overall dissatisfaction with their experience with Gentry Service Group. They felt that the company did not understand their expectations for the work they had requested. This highlights the importance of clear communication between the company and the customer. It is crucial for a service provider to fully understand and meet the expectations of their clients in order to ensure customer satisfaction.
While Gentry Service Group has received positive reviews for their professionalism and prompt service, there are also areas where improvements can be made. Clear and effective communication with customers is essential for a company to meet and exceed their expectations. Gentry should strive to address any misunderstandings and ensure that their customers’ needs are fully met. Overall, the company has the potential to provide excellent service in the HVAC industry with some adjustments and improvements.
