BR Refrigeration Heating & Air
4.0 / 5 stars, out of 3 reviews
Sunnyside, WA 98944
Phone: (509) 840-4282
Review Summary
BR Refrigeration Heating & Air is a reputable company based in Sunnyside, WA. With a solid rating of 4.0, they specialize in Heating & Air Conditioning/HVAC, Water Heater Installation/Repair, and Appliances & Repair. Their commitment to providing excellent service is evident in their positive reviews.
One satisfied customer mentioned that the technician was very good at explaining everything. They appreciated that the technician took the time to show them the part they were worried about and provided a thorough explanation. The customer was relieved to learn that the part did not need to be replaced, saving them both time and money. This level of transparency and expertise is commendable.
However, there was a negative review regarding customer service. The reviewer mentioned that they had called and left a message, but did not receive a callback. After making another call, they were finally able to speak to someone and set up an appointment. While this experience may be an exception, it is important for BR Refrigeration Heating & Air to address these issues and ensure that all customer inquiries are promptly attended to.
On a positive note, another customer praised Bryan, one of the technicians, for his professionalism and extensive knowledge. They were impressed with how quickly he identified and resolved the problem. Bryan not only fixed the issue but also took the time to explain it to the customer and provide recommendations for future maintenance. This level of expertise and customer care is highly valued.
In conclusion, BR Refrigeration Heating & Air is a reliable company that offers a range of services in HVAC, water heater installation/repair, and appliance repair. While there may have been a lapse in customer service in one instance, the positive reviews highlight the company’s commitment to technical expertise and transparent communication. With their dedication to providing quality service, BR Refrigeration Heating & Air is a recommended choice for residents of Sunnyside, WA.
