Rutherford Heating and Air
2.0 / 5 stars, out of 10 reviews
300 Spindale Plaza Dr
Spindale, NC 28160
Phone: (828) 287-2240
Review Summary
Rutherford Heating and Air has received mixed reviews from customers. With a rating of 2.0, it’s clear that some customers have had negative experiences with this HVAC and Air Duct Cleaning company.
One reviewer expressed disappointment with the company’s lack of concern for their customers. They had hired Rutherford Heating and Air to replace an HVAC unit for their church, only to find that the company left a hole in the roof where the equipment was installed. This kind of oversight can be costly and damaging, and it reflects poorly on the company’s professionalism and attention to detail.
Another customer had a frustrating experience with Rutherford Heating and Air’s customer service. After a diagnostic visit, the customer was informed that parts needed to be ordered for the repair. However, despite multiple follow-up calls, the customer had not received any updates or responses from the company a week later. This lack of communication and follow-through is concerning and demonstrates a disregard for customer satisfaction.
A third reviewer shared their dissatisfaction with the company’s handling of their heat pump replacement. After paying for a service call on their old heat pump, the customer was informed that a new one was needed. This unexpected expense and the lack of transparency in the initial assessment left the customer feeling frustrated and taken advantage of.
While these negative experiences are concerning, it’s important to note that Rutherford Heating and Air has received only 10 reviews thus far. It’s possible that these negative experiences are outliers and not representative of the company’s overall service quality. However, potential customers should proceed with caution and consider these reviews when making a decision about hiring Rutherford Heating and Air for their HVAC and air duct cleaning needs.
