Universe Home Services
3.0 / 5 stars, out of 122 reviews
3782 Merrick Rd
Seaford, NY 11783
Phone: (516) 208-4027
Review Summary
Universe Home Services has received mixed reviews from customers. With a rating of 3.0, it is clear that some customers have had positive experiences while others have had negative ones.
One satisfied customer had nothing but praise for Universe Home Services. They mentioned that when their 24-year-old central AC stopped working during a recent heatwave, they called Universe and were extremely pleased with the service they received. The customer couldn’t say enough good things about the company.
However, another customer had a completely different experience. They expressed their frustration and disappointment with Universe, stating that they had a new central A/C unit installed for a hefty price of $13,000, but it never worked. They claimed that Universe had been back six times to fix the issue and had even canceled three appointments. This customer seemed to be thoroughly dissatisfied with the service provided and would have given Universe negative stars if possible.
Another customer also had a negative experience with Universe. They complained about being triple charged for AC Freon and mentioned that they would have been double charged for sealant if they had chosen that option. In addition to the excessive charges, this customer also found the staff to be rude.
Based on these reviews, it seems that Universe Home Services has both satisfied and dissatisfied customers. It is important for potential customers to consider these mixed experiences when deciding whether to engage their services.
