Gilk Plumbing, Heating & Air Conditioning
3.5 / 5 stars, out of 3 reviews
Richmond, MN 56368
Phone: (320) 597-3200
Review Summary
Gilk Plumbing, Heating & Air Conditioning is a company based in Richmond, MN that specializes in plumbing and heating & air conditioning (HVAC) services. With a rating of 3.5 stars and a review count of 3, they have garnered both positive and negative feedback from customers.
One satisfied customer shared their experience with Gilk Plumbing, Heating & Air Conditioning when their furnace broke down in late January. They described the situation as stressful, but praised the company for their prompt response in getting a new furnace installed quickly. This customer gave them a 5-star rating, highlighting their efficiency in resolving the issue.
On the other hand, a dissatisfied customer expressed their disappointment with the company’s customer service. They mentioned that when a technician was unable to solve the issue during their visit, they left without providing any explanation. The customer had to contact the shop to arrange for another technician. This negative experience resulted in a 1-star rating for the company.
Another customer had a positive experience when their water heater broke. They were pleased with the prompt service, as a plumber and helper arrived within a day. Despite the tight fit in their utility room, the replacement water heater was successfully installed. This customer gave Gilk Plumbing, Heating & Air Conditioning a 5-star rating, commending their efficiency and professionalism.
Overall, Gilk Plumbing, Heating & Air Conditioning offers a range of services in plumbing and HVAC, and their promptness in addressing urgent issues has been appreciated by some customers. However, the negative experience mentioned by one customer highlights the importance of consistent and effective communication with customers. It is important for the company to address such concerns and ensure a satisfactory experience for all customers.
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