Sears Appliance Repair
1.0 / 5 stars, out of 1 reviews
Palmer, MA 01069
Phone: (413) 284-2403
Review Summary
Sears Appliance Repair has received a review from a disgruntled customer in Palmer, MA. The reviewer recounts a frustrating experience with the company’s service. They had scheduled an appointment for appliance repair, eagerly waiting at home for 6 and a half hours. However, to their dismay, they received a text message from Sears stating that the technician had gone home sick. The reviewer expresses their disappointment and dissatisfaction with the situation.
It is evident from the review that the reviewer’s appointment time was rescheduled multiple times, causing inconvenience and frustration. Initially, the appointment was scheduled from 1-5, but it was later changed to 6:15-6:45. The reviewer’s anticipation turned into disappointment as they wasted their valuable time waiting for a technician who never showed up.
This unfortunate incident has left a negative impression on the reviewer, and they express their dissatisfaction by giving Sears Appliance Repair a low rating of 1 out of 5. The rating reflects the reviewer’s disappointment with the company’s inability to fulfill their scheduled appointment and their lack of communication regarding the technician’s absence.
Sears Appliance Repair offers a range of services, including home appliance repair, electronics repair, and heating & air conditioning/HVAC services. However, this particular experience has tarnished the reviewer’s perception of the company’s reliability and professionalism.
Overall, based on this review, it seems that Sears Appliance Repair failed to meet the reviewer’s expectations in terms of punctuality and communication. It is crucial for service providers to prioritize customer satisfaction by ensuring timely and efficient service delivery. This negative experience highlights the importance of effective communication and maintaining scheduled appointments to avoid disappointing customers.
Learn More About Sears Appliance Repair Here
Innovative Mechanical
2.0 / 5 stars, out of 4 reviews
21 Wilbraham St
Bldg 51 Ste 218
Palmer, MA 01069
Phone: (888) 284-3892
Review Summary
Innovative Mechanical is a company based in Palmer, MA that specializes in Heating & Air Conditioning/HVAC and Air Duct Cleaning services. With a review count of 4, they have received mixed feedback from their customers.
One dissatisfied customer expressed their disappointment, stating that they had paid a deposit of over $5000 to Chris Watson, but he took the money and disappeared. This unfortunate experience could have been avoided if the customer had seen the other reviews before hiring him. Despite this negative encounter, the bank was able to assist in resolving the issue.
Another customer shared a similar sentiment, attaching a judgment that speaks for itself. Chris Watson allegedly took funds from this customer as well, but failed to deliver the promised service and neglected to return the funds. These incidents highlight the importance of thoroughly researching and vetting service providers before making any financial commitments.
However, it is worth noting that Innovative Mechanical claims to do their best to provide excellent customer service and install top-quality equipment. They proudly mention their impressive 4.6 star rating on Google, which indicates that they have successfully satisfied many customers.
It is essential for potential customers to carefully consider these mixed reviews when deciding whether to engage the services of Innovative Mechanical. While the negative experiences mentioned above raise concerns, it is also important to acknowledge their positive reputation on Google. It is advisable to conduct further research and reach out to the company directly to address any concerns or questions before making a final decision.
