Mjm Plumbing & Heating
2.5 / 5 stars, out of 6 reviews
5785 Judd Rd
Apt 5
Oriskany, NY 13424
Phone: (315) 733-3080
Review Summary
MJM Plumbing & Heating is a heating and air conditioning (HVAC) company located at 5785 Judd Rd, Apt 5, Oriskany, NY 13424. They have a rating of 2.5 stars based on 6 reviews.
One satisfied customer, who gave them a 5-star rating, mentioned that Mike from MJM Plumbing & Heating is reliable, knowledgeable, and informative. They were impressed with his prompt response, as he arrived at their house within one hour of their call to look at their furnace. This positive feedback highlights the company’s professionalism and efficient service.
However, there are also negative reviews that need to be addressed. One customer, who rated them 1 star, expressed disappointment with their customer service. They mentioned that when they called the company for assistance on behalf of their parents, they felt that the person who answered the phone was ungrateful and unkind. This feedback suggests a need for improvement in their customer service approach, as it is essential to make potential customers feel valued and appreciated.
Another customer, also giving a 1-star rating, shared a negative experience their sister had with the company. They called MJM Plumbing & Heating to repair a pump, but ended up being charged for 16. This incident raises concerns about transparency and fair pricing. It is crucial for the company to address this issue and ensure that customers are provided with accurate information and fair billing practices.
In conclusion, while MJM Plumbing & Heating has received positive feedback regarding the expertise of their technician, they also need to focus on improving their customer service and pricing practices. By addressing these concerns, they can enhance their overall reputation and provide a more satisfactory experience for their customers.
