Long’s
4.0 / 5 stars, out of 9 reviews
190 E Main St
Northville, MI 48167
Phone: (248) 349-0373
Review Summary
Long’s is a reputable company that specializes in plumbing, heating and air conditioning, and general contracting services. With a solid rating of 4.0 and a total of 9 reviews, they have established themselves as a reliable choice for residents of Northville, MI and the surrounding areas.
One satisfied customer praised Long’s for their exceptional customer service and communication. When they called to schedule someone to address a kitchen sink drain issue, the staff was not only extremely friendly but also kept them informed throughout the entire declogging process. This level of transparency and attentiveness is a testament to the company’s commitment to customer satisfaction.
Another review highlighted the prompt response and professionalism of Long’s team, specifically mentioning a technician named Jeff. On Christmas Eve, when their furnace suddenly stopped working, Jeff quickly arrived to fix the problem. The reviewer expressed gratitude for Jeff’s kindness and expertise, emphasizing the positive experience they had with Long’s during a time of urgency.
However, it’s important to note that not all experiences with Long’s have been positive. One dissatisfied customer expressed frustration with the company’s limited focus on builders and designers, suggesting that Long’s may not be the best choice for consumers seeking to upgrade a room. While this particular review reflects a specific perspective, it’s crucial to consider the needs and expectations of individual customers when choosing a service provider.
Overall, Long’s offers a comprehensive range of services and has shown a commitment to excellent customer service. Their expertise in plumbing, heating and air conditioning, and general contracting, combined with their dedication to communication and promptness, make them a reliable option for residents in Northville, MI. It’s important for potential customers to evaluate their specific needs and preferences to ensure a good fit with Long’s services.
Oakley Heating & Cooling
3.5 / 5 stars, out of 10 reviews
7538 Currie Rd
Northville, MI 48168
Phone: (248) 662-3030
Review Summary
Oakley Heating & Cooling is a reputable HVAC and air duct cleaning company located in Northville, MI. With a rating of 3.5 out of 5 stars and 10 reviews, they have been providing reliable services to their customers.
One satisfied customer shared their positive experience with Oakley Heating & Cooling. They called on a hot summer day and although the company was busy, they tried their best to accommodate the customer’s request. The customer appreciated their efforts and awarded them a 5-star rating.
Another customer had a different experience. They updated their review based on Oakley’s response, expressing their dissatisfaction. The customer mentioned that their A/C was 15 years old, not 25 years old as stated by Oakley, and they were promised that Oakley would not come out to assess the situation. This miscommunication led to a 1-star rating from the customer.
However, one review highlighted the professionalism and efficiency of Oakley Heating & Cooling. The customer was impressed with their punctuality, fair pricing, and thorough explanations of the job. They highly recommended Oakley to others.
Overall, Oakley Heating & Cooling has received a mix of positive and negative reviews. While they have demonstrated professionalism and provided satisfactory services to some customers, there have been instances of miscommunication and potential customer dissatisfaction. It is important for potential customers to consider all factors and reviews when making a decision about hiring Oakley Heating & Cooling for their HVAC and air duct cleaning needs.
