Wallace Heating & Air
3.5 / 5 stars, out of 3 reviews
111 Melody Ln
New Paris, OH 45347
Phone: (937) 437-1111
Review Summary
Wallace Heating & Air is a reputable HVAC company located at 111 Melody Ln, New Paris, OH 45347. They specialize in heating and air conditioning services, and have received an average rating of 3.5 stars from their customers.
One satisfied customer had an entire new heating and cooling system installed by Wallace Heating & Air. They were impressed with the teamwork displayed by the company, as they efficiently installed new vents, cool air returns, and heating components. This customer gave them a 5-star rating and appreciated the comfortable environment created by the new system.
Another customer had a positive experience with Wallace Heating & Air when their air conditioner suddenly stopped working while they were away for the weekend. With high temperatures outside, they were in desperate need of a fix. Wallace Heating & Air came to their rescue and quickly resolved the issue. The customer was grateful for their prompt response and awarded them a 5-star rating.
However, one reviewer had a negative encounter with Wallace Heating & Air. They warned others to avoid using their services, claiming that the company overcharged them for labor after fixing their AC compressor. The reviewer expressed dissatisfaction with the service and gave them a 1-star rating. It’s unfortunate that this customer had a negative experience, and it’s important for Wallace Heating & Air to address and rectify such issues to maintain their reputation.
Overall, Wallace Heating & Air has received mixed reviews from their customers. While some have praised their efficient work and prompt response, others have expressed dissatisfaction with certain aspects of their service. It’s crucial for the company to address any customer concerns and consistently provide high-quality service to maintain their reputation in the industry.
