American Heating, Cooling & Refrigeration
1.0 / 5 stars, out of 3 reviews
Mountain View, AR 72560
Phone: (870) 652-3740
Review Summary
American Heating, Cooling & Refrigeration has received a rating of 1.0 based on 3 reviews. The company specializes in Heating & Air Conditioning/HVAC and Air Duct Cleaning services. Located in Mountain View, AR 72560, their phone number is (870) 652-3740.
Review 1:
A customer’s parents had a home warranty and this company was contracted to work with them. Unfortunately, the experience was far from satisfactory. The customer mentioned that their parents are elderly and with the heat index reaching 114F, they desperately needed assistance. However, the company failed to provide the necessary service, leaving the family in a difficult situation. It is clear that in such extreme conditions, the company should have prioritized the customer’s needs and provided prompt assistance.
Review 2:
In another instance, a customer had scheduled American Heating and Cooling for maintenance on their heating unit. However, the company failed to show up or even inform the customer about the delay. Waiting for three days without any communication is unacceptable and shows a lack of professionalism and reliability on the part of the company. Such behavior leaves customers feeling frustrated and let down.
Review 3:
Another customer had an unfortunate experience with this company after being referred to them by their home warranty company for a service call on their heating unit. The customer described the experience as a nightmare. It is unclear what exactly went wrong, but it is evident that the customer was highly dissatisfied with the service provided. This lack of clarity and overall negative experience further highlights the company’s poor performance.
Based on the reviews, it is evident that American Heating, Cooling & Refrigeration has failed to meet customer expectations in terms of reliability, professionalism, and quality of service. These negative experiences demonstrate a lack of accountability and care towards their customers. It is important for the company to address these issues and improve their performance to regain customer trust and loyalty.
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