Heaney Plumbing & Heating
3.5 / 5 stars, out of 14 reviews
79 Northbound Gratiot Ave
Mount Clemens, MI 48043
Phone: (586) 649-6300
Review Summary
Heaney Plumbing & Heating is a reputable company that specializes in plumbing, heating & air conditioning, and water heater installation/repair services. With a solid rating of 3.5 stars and a total of 14 reviews, they have proven their expertise in the industry.
One reviewer shared their experience with a dead furnace that occurred on the day after Christmas. Despite the holiday season, Heaney Plumbing & Heating managed to find a furnace service company that could assist them. The reviewer expressed their satisfaction with the overall experience, indicating that their issue was resolved. This demonstrates the company’s dedication to providing timely and efficient service, even during busy periods.
Another customer, who needed assistance with their office, called multiple places but only Heaney Plumbing & Heating was willing to come out on the same day to a commercial building. The technician, Bob Courtney, provided excellent service, which led to a perfect 5-star rating. This positive feedback highlights the company’s commitment to meeting the needs of their customers, regardless of the type of property.
However, not all experiences were as positive. One reviewer mentioned their dissatisfaction with the service they received. They had initially spoken to Liz and explained their situation over the phone, believing that no service inspection would be necessary. However, when the service technician arrived, they were informed that a new boiler was needed. This miscommunication led to a low rating of 1 star. While this particular experience may have been disappointing, it’s important to note that miscommunications can occur in any service industry.
Overall, Heaney Plumbing & Heating has a strong track record of providing satisfactory service to their customers. Their ability to respond quickly to emergencies, willingness to assist commercial clients, and dedication to resolving issues are all commendable. While there may be occasional miscommunications, they have received positive feedback from the majority of their customers, solidifying their reputation in the plumbing and heating industry.
