Rick’s Heating & Cooling
3.5 / 5 stars, out of 3 reviews
5812 E US 22 & 3
Morrow, OH 45152
Phone: (513) 899-6005
Review Summary
Rick’s Heating & Cooling is a reputable HVAC company located in Morrow, OH. With a solid rating of 3.5, they have garnered positive reviews from their customers. The company specializes in heating and air conditioning services, ensuring that their clients have a comfortable environment in their homes or offices.
One satisfied customer expressed their happiness with the company’s exceptional service. They praised Rick’s Heating & Cooling for their friendly and helpful staff. When their AC broke down, Nick, one of the technicians, went above and beyond to identify and fix the issue promptly. The customer was impressed by his professionalism and dedication to solving the problem. They were grateful for the quick resolution and appreciated the company’s overall competence.
However, not all experiences were as positive. Another customer had an unfortunate encounter with the company. They reached out via email to request a refund for an unnecessary freon charge of $80.00. Regrettably, they received no response from Rick’s Heating & Cooling. This lack of communication left the customer dissatisfied and disappointed with the company’s customer service. It is essential for businesses to address customer concerns promptly and professionally to maintain a good reputation.
On a more positive note, another reviewer had a great experience with the company. They praised Rick’s Heating & Cooling for their exceptional service, describing them as ethical, helpful, and efficient. The reviewer mentioned that the company even went the extra mile to fix their stepson’s window unit in Clifton. They were impressed by the team’s skills and efficiency, and even got the opportunity to ride in the service truck during the repair. Such personalized and reliable service undoubtedly leaves a lasting impression on customers.
Overall, Rick’s Heating & Cooling has received a mix of positive and negative reviews. While they have displayed excellent service in certain instances, there is room for improvement in terms of communication and responsiveness to customer concerns. With continued dedication to customer satisfaction, the company has the potential to further enhance their reputation and solidify their position as a reputable HVAC service provider in the Morrow, OH area.
