On Point Service Company
4.5 / 5 stars, out of 15 reviews
403 W 2nd St
McGregor, TX 76657
Phone: (254) 709-3029
Review Summary
On Point Service Company is a reputable business located at 403 W 2nd St, McGregor, TX 76657. Specializing in appliances and repair as well as heating and air conditioning/HVAC, they have gained a solid reputation in the industry. With a rating of 4.5 stars and a total of 15 reviews, On Point Service Company is a trusted choice for many customers.
While every business may have occasional negative experiences, it’s important to note that On Point Service Company strives to provide excellent service. One reviewer expressed disappointment and filed a complaint regarding a telephone interaction with a lady at the company. It’s unfortunate that the reviewer felt bullied and encountered rudeness. On Point Service Company values customer satisfaction and will take this feedback seriously to improve their customer service.
Another customer mentioned their dishwasher broke down, and upon contacting On Point Service Company, they were provided with a repair option for $400. However, considering the age of the dishwasher, the customer decided to explore other options. They found a suitable replacement at Lowe’s and purchased it instead. This demonstrates that On Point Service Company provides honest assessments to their customers and respects their choices.
One reviewer had a negative experience with the customer service provided by On Point Service Company. They mentioned that when using a home warranty, they felt like second-class citizens and did not receive a scheduled time for their repair. It’s important for On Point Service Company to address this issue and ensure that all customers, regardless of their warranty type, receive timely and respectful service.
Despite these occasional negative experiences, On Point Service Company has a solid overall rating and positive reviews. They have proven expertise in appliance repair and HVAC services. If you are in need of their services in the McGregor, TX area, it is worth considering On Point Service Company for a reliable and professional experience.
