Paradise Heating & Air Conditioning
5.0 / 5 stars, out of 1 reviews
520 N 19th St
Mattoon, IL 61938
Phone: (217) 234-9361
Review Summary
Paradise Heating & Air Conditioning is a top-rated HVAC company located in Mattoon, IL. With their expertise in Heating & Air Conditioning/HVAC, Appliances & Repair, and Air Duct Cleaning, they have gained a strong reputation in the industry.
One satisfied customer, Bob, recently had a great experience with Paradise Heating & Air Conditioning. He and his partner were facing a cold winter when their furnace suddenly stopped working. Worried and in need of immediate assistance, they contacted Paradise Heating & Air Conditioning.
Paradise Heating & Air Conditioning impressed Bob and his partner with their prompt response. Despite the busy season, they didn’t make Bob and his partner wait long for help. Within no time, the expert technicians arrived at their doorstep ready to tackle the furnace issue.
Not only did Paradise Heating & Air Conditioning fix the problem efficiently, but they also installed a new furnace for Bob and his partner. They ensured that the installation was seamless and met their expectations. The team’s professionalism and expertise left Bob and his partner feeling satisfied and grateful.
Bob highly recommends Paradise Heating & Air Conditioning to anyone in need of HVAC services. Their dedication to customer satisfaction and quick response time sets them apart from other companies. With their exceptional service, Bob and his partner can now comfortably enjoy a warm home during the cold winter months.
Learn More About Paradise Heating & Air Conditioning Here
Cooley’s Heating Plumbing Air Conditioning & Refrigeration
1.0 / 5 stars, out of 2 reviews
400 Richmond Ave
Mattoon, IL 61938
Phone: (217) 234-2649
Review Summary
Cooley’s Heating Plumbing Air Conditioning & Refrigeration is a company based in Mattoon, IL that offers plumbing and heating & air conditioning services. They have a rating of 1.0 and have received two reviews so far.
The first review, posted on September 30, 2018, describes a negative experience with the company. The reviewer states that they called Cooley’s Heating Plumbing Air Conditioning & Refrigeration for a $200.00 job in Mattoon. However, they were dissatisfied with the service provided by the “yahoo and son team.” The reviewer claims that the team came but did not complete the job, and they had to call them back multiple times. The review indicates that the reviewer’s previous post about this experience was removed, suggesting a lack of transparency. Overall, the reviewer expresses disappointment with their experience with Cooley’s Heating Plumbing Air Conditioning & Refrigeration.
The second review, posted on September 9, 2018, criticizes the man who runs the business. The reviewer refers to him as an “awful man” who expects people to work for free. They claim to have worked for Cooley’s Heating Plumbing Air Conditioning & Refrigeration for 8 weeks and asked for a payment of $200 per week. However, even after 3 months, they have not received the payment they requested. This review highlights issues with the management and payment practices of the company.
Based on these reviews, it appears that Cooley’s Heating Plumbing Air Conditioning & Refrigeration has had a negative impact on the reviewers’ experiences. The reviews suggest issues with the quality of service provided and problems with management and payment practices. Potential customers may want to consider these factors before choosing to engage with this company.
Learn More About Cooley’s Heating Plumbing Air Conditioning & Refrigeration Here
Harrelson Plumbing & Heating
1.0 / 5 stars, out of 3 reviews
3880 E County Rd 450 N
Mattoon, IL 61938
Phone: (217) 267-5364
Review Summary
Harrelson Plumbing & Heating has received a rating of 1.0 based on 3 reviews. The company offers services in plumbing, heating & air conditioning/HVAC, and septic services. Their address is 3880 E County Rd 450 N, Mattoon, IL 61938.
Unfortunately, the reviews for Harrelson Plumbing & Heating are overwhelmingly negative. One reviewer expressed being very disappointed with the company’s overall performance. They mentioned that while the technicians were professional, they were unsure if the workmanship resolved their problem. This raises concerns about the quality of the services provided.
Another reviewer warned potential customers to beware of the company. They were charged a trip fee of $67.50 for a half-hour trip from Mattoon to Charleston, which they found excessive. The reviewer also mentioned being charged $135.00 per hour during business hours, which they considered to be high. These pricing issues raise questions about the company’s transparency and fairness in their pricing.
A third reviewer had a similar experience with pricing. They were quoted $115 over the phone but were charged $172.50. When they inquired about the difference, they were told that the higher price included driving. This inconsistency in pricing and lack of clear communication is concerning.
Based on these reviews, potential customers should approach Harrelson Plumbing & Heating with caution. The negative experiences shared by these reviewers raise concerns about the company’s professionalism, pricing transparency, and overall quality of service. It may be advisable to seek out alternative options for plumbing, heating, and septic services in the Mattoon, IL area.
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Industrial Services of Illinois
3.5 / 5 stars, out of 2 reviews
717 S 19th St
Mattoon, IL 61938
Phone: (217) 280-4393
Review Summary
Industrial Services of Illinois is a versatile company that offers a range of services including roofing, heating & air conditioning/HVAC, and crane services. With a rating of 3.5 stars, they have received mixed reviews from customers.
One satisfied customer mentioned that Industrial Services of Illinois created beautiful stainless countertops for them on two separate occasions. The staff listened carefully to their requirements and successfully executed the project to their satisfaction. This positive experience highlights the company’s attention to detail and commitment to customer satisfaction.
On the other hand, one disappointed customer shared their experience of hiring Industrial Services of Illinois for the installation of a commercial range hood. While the company responded promptly and completed the installation work satisfactorily, the customer expressed concerns about the accuracy of the estimate provided by the company. They also mentioned that the company claimed to be fully insured, but the customer had doubts about the validity of this claim. This feedback suggests that Industrial Services of Illinois could improve their communication and transparency in providing accurate estimates and ensuring proper insurance coverage.
Overall, Industrial Services of Illinois offers a range of industrial services and has shown the ability to deliver beautiful results. However, improvements in communication and transparency could enhance the overall customer experience. If you are in need of roofing, heating & air conditioning/HVAC, or crane services, it is recommended to carefully discuss your requirements and expectations with Industrial Services of Illinois to ensure a satisfactory outcome.
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C R Neff Plumbing, Heating & A/C
1.0 / 5 stars, out of 1 reviews
5182 Old State Rd
Mattoon, IL 61938
Phone: (217) 235-0882
Review Summary
The reviewer had a negative experience with C R Neff Plumbing, Heating & A/C. They found the company to be inconsistent and unreliable. In January 2016, the reviewer requested a quote for a bathroom job that was supposed to include a tankless hot water heater. However, the company only performed some of the work and did not install the water heater as promised.
This lack of follow-through and failure to deliver on their promises was very disappointing to the reviewer. They had hoped for a reliable and efficient service, but instead encountered a company that did not live up to their expectations.
Overall, the reviewer was not satisfied with the service provided by C R Neff Plumbing, Heating & A/C. They would not recommend this company to others in need of plumbing or HVAC services.
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Duct Busters
1.0 / 5 stars, out of 2 reviews
812 South 6th St
Mattoon, IL 61938
Phone: (217) 460-1089
Review Summary
Duct Busters has received a rating of 1.0 based on 2 reviews. Located at 812 South 6th St, Mattoon, IL 61938, they specialize in heating and air conditioning (HVAC) services.
One reviewer described their experience with Duct Busters as absolutely horrible. They mentioned that the company took full payment upfront but didn’t show up for weeks. When they finally did the work, no vents were added. The reviewer expressed disappointment and frustration with the service received.
Another reviewer had a similar negative experience, describing Duct Busters as terrible and awful. They advised others to stay away from the company, stating that they were offered a cash discount but the job of cleaning out their ducts was done poorly. The reviewer also mentioned that they perceived the company as corrupt.
Based on these reviews, it is evident that Duct Busters has failed to meet customer expectations. The issues raised by the reviewers, such as delays, lack of promised services, and poor quality work, are serious concerns. Potential customers should be cautious when considering Duct Busters for their HVAC needs.
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Mattex Heating, Cooling and Plumbing
5.0 / 5 stars, out of 3 reviews
301 S 21st St
Mattoon, IL 61938
Phone: (217) 235-9705
Review Summary
Mattex Heating, Cooling and Plumbing is a highly-rated service provider that specializes in Heating & Air Conditioning/HVAC, Plumbing, and Electricians. With a perfect rating of 5.0, they have successfully served their customers in Mattoon, IL.
One of their satisfied customers mentioned an incident where they were dealing with frozen pipes, and in the middle of the night, they discovered water spewing everywhere in their bathroom. Despite the late hour, there was no one available to help. This customer was impressed with Mattex Heating, Cooling and Plumbing’s prompt response and efficient service, giving them a well-deserved 5-star rating.
Another reviewer, who recently moved to the area, was looking to purchase a house but found one that lacked a generator. Aware of the importance of having a generator, they decided to contact Mattex Heating, Cooling and Plumbing to inquire about their services. The customer was pleased with the helpful assistance provided by the team, appreciating their knowledge and expertise. They were impressed enough to leave a 5-star review.
The third reviewer shared their experience of purchasing a 53-year-old home that had an outdated air conditioner and furnace. They decided to research options and found Mattex Heating, Cooling and Plumbing to be the best choice in terms of quality and value. After engaging their services, they were delighted with the outcome. The team replaced the old air conditioner and furnace, ensuring the house was equipped with modern and efficient heating and cooling systems. This customer awarded them a perfect 5-star rating, expressing their satisfaction with the exceptional service provided.
In summary, Mattex Heating, Cooling and Plumbing has established an outstanding reputation in Mattoon, IL, for their expertise in HVAC, plumbing, and electrician services. Customers have praised their prompt response, helpful assistance, and exceptional service quality. With a perfect rating of 5.0, they continue to impress and satisfy their customers.
Learn More About Mattex Heating, Cooling and Plumbing Here
Shepard & Shepard Mechanical
1.0 / 5 stars, out of 1 reviews
3316 Marshall Ave
Mattoon, IL 61938
Phone: (217) 282-0486
Review Summary
Shepard & Shepard Mechanical, located at 3316 Marshall Ave in Mattoon, IL, offers plumbing and heating & air conditioning/HVAC services. With a rating of 1.0 and a review count of 1, it is clear that their services have left a lot to be desired.
The reviewer had been a loyal customer of Shepard & Shepard Mechanical for many years, relying on them for their plumbing needs. They always made sure to pay their bill in full as soon as they received it. However, their experience took a turn for the worse when the company suddenly stopped returning their calls.
This lack of communication and responsiveness from Shepard & Shepard Mechanical left the reviewer feeling frustrated and disappointed. It is understandable that they expected the same level of professionalism and service that they had received in the past. Unfortunately, it seems that the company failed to meet their expectations.
Customer service is crucial in any industry, especially when it comes to home repairs and maintenance. It is important for businesses like Shepard & Shepard Mechanical to prioritize clear and timely communication with their customers. This not only helps build trust and loyalty, but also ensures that issues are addressed promptly and effectively.
Based on this review, it is clear that Shepard & Shepard Mechanical fell short in their customer service and communication. Potential customers should take this into consideration when deciding whether to hire their plumbing or HVAC services. It may be wise to explore other options in the Mattoon area that prioritize strong customer relationships and reliable service.
