Boston Standard Company
3.5 / 5 stars, out of 220 reviews
41 Hollingsworth St
Mattapan, MA 02126
Phone: (617) 288-2911
Review Summary
Boston Standard Company is a reputable plumbing, heating, air conditioning, and water heater installation/repair company located at 41 Hollingsworth St in Mattapan, MA 02126. With a solid rating of 3.5 stars and a review count of 220, they have established themselves as a reliable choice for various home services.
One satisfied customer recounts their experience with Boston Standard Company, praising their expertise in diagnosing and resolving HVAC issues. They were impressed with the prompt and professional service provided by the company, giving them a well-deserved 5-star rating.
However, not all experiences with Boston Standard Company have been positive. Another reviewer expresses deep dissatisfaction with their HVAC installation, citing unmet expectations, property damage, and communication gaps. This unfortunate experience resulted in a 1-star rating and highlights the need for improvement in certain areas of service delivery.
Similarly, a third reviewer strongly advises against using Boston Standard Company for any service. After subscribing to their protection service for three years following a new HVAC installation, they experienced significant issues that led to a disappointing 1-star rating. This feedback underscores the importance of consistent and reliable service throughout the customer’s journey.
While Boston Standard Company has garnered a large number of positive reviews, it is evident that there have been instances where customers have faced challenges with their services. It is crucial for the company to address these concerns and strive for continuous improvement to ensure a consistently excellent customer experience.
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New England Ductless
3.5 / 5 stars, out of 23 reviews
Boston, MA 02126
Phone: (781) 995-2665
Review Summary
New England Ductless is a heating and air conditioning company located in Boston, MA. With a rating of 3.5 stars and a total of 23 reviews, they offer reliable and efficient HVAC services to their customers.
One satisfied customer had a positive experience with the installation process. The technicians, Sami and Mouhcine, arrived on time and were pleasant to work with. They took the time to explain how the system works, ensuring that the customer understood its functionality. This attention to detail and excellent customer service contributed to a positive overall experience, resulting in a 5-star rating.
On the other hand, not all customers had a positive experience with New England Ductless. One reviewer described their heating system as the worst they have ever experienced. Despite living up and down the east coast, this customer found that the system did not work correctly since its installation. This negative experience led to a 1-star rating.
Another customer expressed disappointment in the company’s ability to meet their specific heating needs. They had informed New England Ductless that they keep their home at 62 degrees in the winter to save energy. However, after the installation, the system did not meet this requirement. This failure to deliver on promised capabilities resulted in another 1-star rating.
While New England Ductless has received both positive and negative reviews, it is important to consider the entire range of customer experiences. Each review provides valuable insight into the company’s strengths and areas for improvement. With a focus on addressing customer concerns and delivering exceptional service, New England Ductless has the potential to improve their overall rating and provide a consistently positive experience for their customers.
