Kellams & Bertsch Heating & Air Conditioning

1.0 / 5 stars, out of 1 reviews

105 E Quarry St
Maquoketa, IA 52060

Phone: (563) 652-3204

Review Summary

Kellams & Bertsch Heating & Air Conditioning is a heating and air conditioning company located at 105 E Quarry St, Maquoketa, IA 52060. They specialize in providing HVAC services to their customers. However, based on a recent review, it seems that their service may not be up to par.

The reviewer mentioned that the service technician had to return three times to fix an issue. This is not a good sign as it suggests that the technician was not competent enough to diagnose and fix the problem correctly on the first visit. Additionally, the technician brought the wrong part, which further delayed the repair process.

What’s even more concerning is that the reviewer mentioned that the technician could have taken the original part with them but failed to do so. This shows a lack of attention to detail and professionalism on the part of Kellams & Bertsch Heating & Air Conditioning.

To make matters worse, the technician ended up breaking a fitting during the repair process. This is a clear indication of carelessness and negligence. The reviewer did not provide further details about the consequences of this incident, but it is certainly not a good reflection of the company’s overall quality of work.

Based on this review, it is evident that Kellams & Bertsch Heating & Air Conditioning did not meet the reviewer’s expectations and failed to deliver satisfactory service. The repeated visits, wrong part, and broken fitting all contribute to a negative customer experience.

It is important for companies in the HVAC industry to prioritize customer satisfaction and ensure that their technicians are well-trained and equipped to handle any situation. Unfortunately, this does not seem to be the case for Kellams & Bertsch Heating & Air Conditioning based on this particular review.

If you are in need of HVAC services in Maquoketa, IA, it may be wise to consider other options that have a more positive track record and a higher level of customer satisfaction.

Learn More About Kellams & Bertsch Heating & Air Conditioning Here