Total Air Care
1.0 / 5 stars, out of 3 reviews
Madison, FL 32340
Phone: (855) 508-6825
Review Summary
Total Air Care is a Heating & Air Conditioning/HVAC company located in Madison, FL 32340. They have a rating of 1.0 based on 3 reviews.
One reviewer mentioned that they purchased a new 2 1/2 ton AC unit from Total Air Care in October 2019. However, they had a negative experience with the installation technician being 5 hours late and not completing the installation. This is definitely an issue that needs to be addressed as punctuality and completion of the job are important factors in customer satisfaction.
Another reviewer stated that they requested service in May 2020 and were told that the problem was resolved. However, their AC stopped working again in June 2020. Total Air Care added Freon and claimed that it was fixed, but the AC still malfunctioned. This indicates a lack of thoroughness and effectiveness in troubleshooting and resolving the issue.
The third reviewer expressed their frustration with the company, stating that Total Air Care had been to their home 5 times and yet the AC still wasn’t fixed. They also mentioned that the technicians sent by the company were not competent. This raises concerns about the level of expertise and professionalism of the technicians employed by Total Air Care.
Based on these reviews, it seems that Total Air Care has consistently failed to meet customer expectations. The issues mentioned include late arrival, incomplete installations, failure to resolve problems, and sending incompetent technicians. These are serious issues that indicate a lack of quality control and customer service. Potential customers should consider these reviews before deciding to do business with Total Air Care.
