All Safe Heating & Cooling
2.5 / 5 stars, out of 3 reviews
1116 Southfield Rd
Lincoln Park, MI 48146
Phone: (313) 381-9944
Review Summary
All Safe Heating & Cooling is a heating and air conditioning company located in Lincoln Park, MI. They offer HVAC services to residential and commercial customers in the area. With a rating of 2.5 stars and three reviews, their reputation seems to be mixed.
One reviewer had a negative experience with All Safe Heating and Cooling, citing racist and derogatory comments made by the director of operations towards people of color. This is a serious allegation that raises concerns about the company’s professionalism and values.
On the other hand, another reviewer had a positive experience with All Safe Heating and Cooling. They had been struggling to find a company that could book an installation appointment within a reasonable time frame. However, All Safe was able to accommodate their needs and provide prompt service.
Unfortunately, the third reviewer had a negative experience, expressing frustration with the lack of punctuality and communication from the technician. They had scheduled an appointment for 12:30 PM, but the technician called at 2:30 PM and never showed up, leaving the customer waiting for over an hour.
Based on these reviews, it seems that All Safe Heating & Cooling has some areas that need improvement. The allegations of racist comments are deeply concerning and should be thoroughly addressed by the company. Additionally, the negative experiences with punctuality and communication raise questions about their reliability and customer service.
It is important for All Safe Heating & Cooling to address these issues and take steps to ensure that all customers are treated with respect and receive timely and professional service. Building a strong reputation and establishing trust with customers is crucial in the heating and air conditioning industry.
Learn More About All Safe Heating & Cooling Here
Alert Heating & Cooling
5.0 / 5 stars, out of 5 reviews
3971 Fort St
Lincoln Park, MI 48146
Phone: (313) 381-2665
Review Summary
Alert Heating & Cooling is a top-notch HVAC company located in Lincoln Park, MI. With a perfect 5.0 rating and a solid reputation, they have gained the trust and satisfaction of their customers. The company specializes in heating and air conditioning services, ensuring that homes and businesses stay comfortable all year round.
One of the standout technicians at Alert Heating & Cooling is Doug Montgomery. Over the past three years, Doug has provided exceptional service to a customer in Northville. His expertise and attention to detail have been evident during his multiple visits to service the customer’s furnace. He consistently performs thorough maintenance checks and has only needed to make repairs on one occasion. Doug’s professionalism and knowledge have undoubtedly made him a valuable asset to the company.
Another highly praised member of the team is Mike. Customers have highlighted his excellent communication skills, punctuality, and genuine care for their satisfaction. Mike goes above and beyond to ensure that customers feel valued and heard. He takes the time to understand their needs and provides solutions tailored to their specific requirements. It’s clear that Mike’s dedication to customer service sets him apart from the competition.
Customers have also expressed their gratitude for the swift response and exceptional service provided by Doug from Alert Heating & Cooling. In a time-sensitive situation, Doug was able to promptly fix a furnace issue within an hour of being called. His speed and efficiency were matched by his thoroughness, leaving the customer completely satisfied. This level of dedication and expertise is a testament to the high standards maintained by Alert Heating & Cooling.
Overall, Alert Heating & Cooling has proven to be a reliable and customer-focused HVAC company. With a team of skilled technicians like Doug and Mike, they consistently deliver exceptional service. Whether it’s routine maintenance, repairs, or installations, customers can trust Alert Heating & Cooling to meet their heating and cooling needs with professionalism and expertise.
