Southern Heating and Cooling
1.0 / 5 stars, out of 1 reviews
2307 Al Hwy 79 S
Langston, AL 35755
Phone: (256) 582-6473
Review Summary
Southern Heating and Cooling is a company based in Langston, AL that specializes in Heating & Air Conditioning/HVAC services. With a rating of 1.0 and only one review, it is clear that the customer experience has not been up to par.
The reviewer mentions that the technicians at Southern Heating and Cooling are knowledgeable, professional, and skilled at what they do. However, they express disappointment with the company’s pricing strategy. According to the review, the company charges a 200% markup on parts, which the customer finds excessive.
While it is understandable that businesses need to make a profit, such a high markup on parts can leave customers feeling taken advantage of. Pricing transparency and fair practices are crucial in building trust and maintaining a loyal customer base.
It is important for Southern Heating and Cooling to address this concern and re-evaluate their pricing strategy. By offering fair and competitive prices, they can ensure customer satisfaction and loyalty. Open communication and honesty about pricing can go a long way in establishing a positive reputation in the industry.
Overall, while Southern Heating and Cooling may have knowledgeable technicians, their pricing approach seems to be a point of concern for customers. By taking steps to address this issue, the company can improve their customer experience and reputation in the HVAC industry.
