Sears Appliance Repair
3.0 / 5 stars, out of 2 reviews
8655 Cheshire Rd
Lanesboro, MA 01237
Phone: (413) 233-4374
Review Summary
Sears Appliance Repair is a home appliance repair service located at 8655 Cheshire Rd, Lanesboro, MA 01237. They specialize in repairing appliances, heating and air conditioning (HVAC) systems, and electronics. With a rating of 3.0 stars and a review count of 2, let’s take a closer look at what customers have to say.
The first reviewer had a positive experience with Sears Appliance Repair. They had a problem with their refrigerator, as there was ice in the fridge compartment due to a clogged auto defrost drain. The scheduling process was immediate, and the technician who came to their home was skilled and communicative. The reviewer couldn’t be happier with the service they received, giving Sears Appliance Repair a 5-star rating. This positive feedback reflects the professionalism and expertise of the technicians.
On the other hand, the second reviewer had a negative experience with Sears Appliance Repair. They found the service to be unreliable, overpriced, and the customer service over the phone was terrible. The reviewer mentioned that Sears Appliance Repair sent them broken parts and even canceled their appointment at the last minute. Frustrated with the experience, the reviewer gave them a 1-star rating and requested to speak to a supervisor. This negative feedback highlights areas where Sears Appliance Repair needs improvement, such as customer service and quality control.
Overall, Sears Appliance Repair has received mixed reviews from customers. While some have praised their skilled technicians and prompt scheduling, others have expressed dissatisfaction with their reliability and customer service. It’s important for Sears Appliance Repair to address these concerns and strive for consistency in providing quality service to all customers.
