Sunset Air
3.5 / 5 stars, out of 35 reviews
5210 Lacey Blvd SE
Lacey, WA 98503
Phone: (360) 456-4956
Review Summary
Sunset Air is a company that specializes in electrician services, heating and air conditioning (HVAC), and solar installation. With a rating of 3.5 stars and 35 reviews, they have established themselves as a reliable and trustworthy business in Lacey, WA.
One satisfied customer shared their positive experience with Sunset Air’s duct cleaning service. David and Bradley arrived as scheduled and provided excellent service. As first-time users of this service, they were impressed with the professionalism and efficiency of the team.
Another customer mentioned that they had previously received satisfactory service from Sunset Air. However, during their recent visit to purchase a replacement filter, they encountered some issues. The customer felt that the staff member assisting them was annoyed and unhelpful. This incident left them feeling disappointed and frustrated.
On a brighter note, a customer shared that they were referred to Sunset Air by a neighbor and had a fantastic experience. The team was friendly, responsive, and a pleasure to do business with. This positive recommendation from a neighbor speaks volumes about the company’s commitment to customer satisfaction.
Overall, Sunset Air has received positive feedback for their services, with customers highlighting their professionalism and responsiveness. However, they should address any concerns raised by customers promptly to ensure consistently excellent service. With their expertise in electrician services, HVAC, and solar installation, Sunset Air is a reliable choice for the residents of Lacey, WA.
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Capital Heating, Cooling & Plumbing
3.5 / 5 stars, out of 48 reviews
1218 Carpenter Rd SE
Lacey, WA 98503
Phone: (360) 491-7450
Review Summary
Capital Heating, Cooling & Plumbing is a reputable company that offers a variety of services including Heating & Air Conditioning/HVAC, Air Duct Cleaning, and Plumbing. With a rating of 3.5 and a total of 48 reviews, they have established themselves as a reliable option for their customers.
One satisfied customer shared their positive experience with the company. They had an emergency AC problem and Capital Heating, Cooling & Plumbing promptly addressed the issue. The technician arrived first thing the following day and managed to repair the AC in just 30 minutes. The customer praised the excellent service provided by the company and highlighted the friendly and knowledgeable technician.
However, not all experiences with Capital Heating, Cooling & Plumbing have been as positive. One customer had a very bad experience after paying $13,000 for a new heat pump system. After a few months, the system started emitting a strong chemical odor, causing concern for the customer. They mentioned that they were caretakers and were particularly worried about the potential health hazards associated with the odor. This negative experience highlights the importance of thorough inspections and quality control to ensure customer satisfaction.
Another customer mentioned that they have been using Capital Heating, Cooling & Plumbing for the past 6 years since they bought their home. While they acknowledged that the company has done some good work for them, including replacing one of their heat pump/propane systems, they rated their overall experience with the company as 2 out of 5. This suggests that there may have been some inconsistencies in the quality of service provided by the company over the years.
In conclusion, Capital Heating, Cooling & Plumbing offers a range of services and has received mixed reviews from customers. While some customers have had positive experiences with excellent service and prompt repairs, others have had negative experiences with issues like strong chemical odors. It is important for the company to consistently deliver high-quality service to ensure customer satisfaction and build a strong reputation in the industry.
